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"Illustrator could not read the file" error in Illustrator 24.3 on Windows 10

Community Beginner ,
Oct 09, 2020

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I am having issues placing several of my tiff files into illustrator. I tried making it with LZW compression. But everytime I place the file from the source I keep keeping this error.  Any help here is appreciated. Time is of the essence here for my job.

 

PlaceError.JPG

 

 

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"Illustrator could not read the file" error in Illustrator 24.3 on Windows 10

Community Beginner ,
Oct 09, 2020

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I am having issues placing several of my tiff files into illustrator. I tried making it with LZW compression. But everytime I place the file from the source I keep keeping this error.  Any help here is appreciated. Time is of the essence here for my job.

 

PlaceError.JPG

 

 

{Renamed by MOD}

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Performance

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112

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Oct 09, 2020 1
Adobe Community Professional ,
Oct 09, 2020

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Which version and system is it?

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Oct 09, 2020 0
Community Beginner ,
Oct 09, 2020

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Illustrator CC

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Oct 09, 2020 1
Adobe Community Professional ,
Oct 09, 2020

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Can you please be more precise?

Also: which Windows is it?

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Oct 09, 2020 0
Community Beginner ,
Oct 09, 2020

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Illustrator CC 24.3 and Windows 10 Pro

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Oct 09, 2020 0
Adobe Community Professional ,
Oct 09, 2020

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There has just been a thread with the same error. For that person the solution was to re-install, because the import functions have gone south.

You could try

1. a reboot of the computer

2. resetting the preferences (rename the folder:  https://helpx.adobe.com/illustrator/using/setting-preferences.html)

3. create a new user account on the computer

4. If all that does not help: uninstall, run the Cleaner tool and re-install

 

You have tried different files, right? So it's not the file and you are sure?

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Oct 09, 2020 0
CFerrara LATEST
Community Beginner ,
Oct 12, 2020

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As posted below.

 

It's been happening with multiple tiffs from out network drive. I did try saving files out to my desktop and place them that way but it's giving me the same error.  Some tiff files work, others don't and they're all saved with the same exact file settings.

 

I also uninstalled illustrator, ran the clean up tool, restarted my computer and i'm still having issues with this same error.

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Oct 12, 2020 1
Adobe Employee ,
Oct 09, 2020

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Hi there,

 

Sorry to hear about your experience. I agree with Monika. Please let us know if this is happening with a specific file or all?

Is this file saved on a local drive or on network?

This information will help us assist you accordingly. Looking forward to your response.

 

Regards,

Ashutosh

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Oct 09, 2020 1
Community Beginner ,
Oct 12, 2020

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It's been happening with multiple tiffs from out network drive. I did try saving files out to my desktop and place them that way but it's giving me the same error.  Some tiff files work, others don't and they're all saved with the same exact file settings.

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Oct 12, 2020 1