"New from Template" shortcut doesn't work

[marcg68495176]

Using Shift + Command + N to open a new file from template fails when there isn't a file already open. 

[Mike_Gondek]

Works for me with no file open on Mac Catalina.  AI 25.2.3

Please try File >> New From Template instead to see if the key command is the issue?

[marcg68495176]

Thanks, 

Sorry I should have specified my setup. Mac Big Sur, AI 25.2.3. 

Yes, I have to go to file > new from template, but i'd like to use the shortcut, shift + command + N. 
When I do not have a file open the shortcut does not function. If I already have a file open, the shortcut works fine. 

Thanks!