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"Previous session of Illustrator running" message when launching Illustrator in Windows

New Here ,
Dec 02, 2019

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Below is a screenshot of the error that pops up when I attempt to launch Illustrator. This error has been occurring for 5 days. I have followed the error instructions to wait and try again later, but this has not fixed the problem. Does anyone have any solutions to this problem?

Screenshot (20).png

 

Thanks in advance for your help!

 

{Renamed by MOD}

Hi there,

 

Thanks for reaching out. Would you mind sharing some more information like:

1. Version of Illustrator and OS.

2. Have you tried task manager to check if there are Illustrator instances running? (You can right click on Start > Run > type "taskmgr.exe" and check the running instances. If you see Adobe Illustrator in the list, simply do a right click and click on End Task to close. I have attcahed a screenshot for your reference. Once done, try launching the Illustrator.)

Screenshot_4.png
Let us know how it goes.

 

Regards,

Ashutosh

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"Previous session of Illustrator running" message when launching Illustrator in Windows

New Here ,
Dec 02, 2019

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Below is a screenshot of the error that pops up when I attempt to launch Illustrator. This error has been occurring for 5 days. I have followed the error instructions to wait and try again later, but this has not fixed the problem. Does anyone have any solutions to this problem?

Screenshot (20).png

 

Thanks in advance for your help!

 

{Renamed by MOD}

Hi there,

 

Thanks for reaching out. Would you mind sharing some more information like:

1. Version of Illustrator and OS.

2. Have you tried task manager to check if there are Illustrator instances running? (You can right click on Start > Run > type "taskmgr.exe" and check the running instances. If you see Adobe Illustrator in the list, simply do a right click and click on End Task to close. I have attcahed a screenshot for your reference. Once done, try launching the Illustrator.)

Screenshot_4.png
Let us know how it goes.

 

Regards,

Ashutosh

TOPICS
Performance

Views

7.0K

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Dec 02, 2019 1
Adobe Employee ,
Dec 02, 2019

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Hi there,

 

Thanks for reaching out. Would you mind sharing some more information like:

1. Version of Illustrator and OS.

2. Have you tried task manager to check if there are Illustrator instances running? (You can right click on Start > Run > type "taskmgr.exe" and check the running instances. If you see Adobe Illustrator in the list, simply do a right click and click on End Task to close. I have attcahed a screenshot for your reference. Once done, try launching the Illustrator.)

Screenshot_4.png
Let us know how it goes.

 

Regards,

Ashutosh

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Dec 02, 2019 0
New Here ,
Dec 02, 2019

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Ashutosh,

 

This worked! My background session of Illustrator has closed successfully.

 

Thank you for your help!

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Dec 02, 2019 0
New Here ,
Jul 30, 2020

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Hello I'm having this problem too and I am wondering if I force the session to close will my data and last session be saved or not? 

thank you gemma

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Jul 30, 2020 0
Adobe Community Professional ,
Jul 30, 2020

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Nobody will be able to give you any guarantee

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Jul 30, 2020 0
New Here ,
Aug 30, 2020

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THANK YOU! This absolutely worked for me.

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Aug 30, 2020 0
New Here ,
Oct 27, 2020

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When I open task manager illustrator is not there Im very lost

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Oct 27, 2020 0
New Here ,
Oct 27, 2020

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I figured it out thank u

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Oct 27, 2020 0