"Previous session of Illustrator running" message when launching Illustrator in Windows

New Here ,
Dec 02, 2019 Dec 02, 2019

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Below is a screenshot of the error that pops up when I attempt to launch Illustrator. This error has been occurring for 5 days. I have followed the error instructions to wait and try again later, but this has not fixed the problem. Does anyone have any solutions to this problem?

Screenshot (20).png

 

Thanks in advance for your help!

 

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correct answers 1 Correct Answer

Adobe Employee , Dec 02, 2019 Dec 02, 2019
Hi there, Thanks for reaching out. Would you mind sharing some more information like: 1. Version of Illustrator and OS. 2. Have you tried task manager to check if there are Illustrator instances running? (You can right click on Start > Run > type "taskmgr.exe" and check the running instances. If you see Adobe Illustrator in the list, simply do a right click and click on End Task to close. I have attcahed a screenshot for your reference. Once done, try launching the Illustrator.) Let us know h...

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Adobe Employee ,
Dec 02, 2019 Dec 02, 2019

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Hi there,

 

Thanks for reaching out. Would you mind sharing some more information like:

1. Version of Illustrator and OS.

2. Have you tried task manager to check if there are Illustrator instances running? (You can right click on Start > Run > type "taskmgr.exe" and check the running instances. If you see Adobe Illustrator in the list, simply do a right click and click on End Task to close. I have attcahed a screenshot for your reference. Once done, try launching the Illustrator.)

Screenshot_4.png
Let us know how it goes.

 

Regards,

Ashutosh

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New Here ,
Dec 02, 2019 Dec 02, 2019

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Ashutosh,

 

This worked! My background session of Illustrator has closed successfully.

 

Thank you for your help!

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Community Beginner ,
Feb 19, 2021 Feb 19, 2021

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I'm having the same issue with AI 2021 v 25.2.  Yes, the task manager trick works, but I've never had to take this extra step before.  When I save & close, AI shuts down, and I can open it back up whenever.  Now I can't.  This must be a glitch in Adobe.

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New Here ,
Feb 19, 2021 Feb 19, 2021

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Exactly the same problem

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New Here ,
Jul 30, 2020 Jul 30, 2020

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Hello I'm having this problem too and I am wondering if I force the session to close will my data and last session be saved or not? 

thank you gemma

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Adobe Community Professional ,
Jul 30, 2020 Jul 30, 2020

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Nobody will be able to give you any guarantee

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New Here ,
Jan 04, 2021 Jan 04, 2021

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Hi , this is not working for me can you please help me

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Adobe Community Professional ,
Jan 04, 2021 Jan 04, 2021

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Please create  a new thread and give us all your system info as well as a description of the issue.

Or contact Customer Care tohave them log into your system to figure it out: https://helpx.adobe.com/contact.html

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New Here ,
Aug 30, 2020 Aug 30, 2020

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THANK YOU! This absolutely worked for me.

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Guest
Oct 27, 2020 Oct 27, 2020

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When I open task manager illustrator is not there Im very lost

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Guest
Oct 27, 2020 Oct 27, 2020

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I figured it out thank u

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New Here ,
Dec 03, 2020 Dec 03, 2020

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How did you figure it out? I also get this message and it's not found under the task manager.

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New Here ,
Jun 16, 2021 Jun 16, 2021

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LATEST

Did you got any solution ?

quote

How did you figure it out? I also get this message and it's not found under the task manager.


By @Cubicle Fugitive_William

 

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New Here ,
Mar 31, 2021 Mar 31, 2021

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This is not working for me can you please help me(not find illustrator)

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Community Beginner ,
Mar 31, 2021 Mar 31, 2021

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I ended up uninstalling the most recent version of Illustrator, since I didn't have this issue with the earlier version.  I don't allow auto-update, and will check with each new version whether Adobe fixed the issue or not.

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