"Text Import Option" error message

New Here ,
Jun 01, 2021 Jun 01, 2021

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I was saving a file in Illustrator 2021 when the electricity went out and my computer turned off. When I turned it on later and opened the file it had a "Text Import Option" error message. When I click "Ok" it opens a blank document.

 

image (7).png

 

I'm looking for solutions on the web, but nothing works 😞 Is it possible to recover the file? It is a really important job

Thanks in advance

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Bug, Import and export

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correct answers 1 Correct Answer

Adobe Employee , 12 hours ago 12 hours ago
Hi there, Sorry to hear about your experience. I'd recommend you to try the suggestions given on this help article(https://helpx.adobe.com/illustrator/kb/troubleshoot-file-issues.html) to recover your file. If no resolution works, share the affected file with us at file@adobe.com. We'll investigate the issue and let you know if the recovery is possible. Hope it helps. Regards, Ashutosh 

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Adobe Community Professional ,
Jun 02, 2021 Jun 02, 2021

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It's likely that the file couldn't be saved. If all the recovery tools you found on the web don't work, then it's likely that the file is damaged beyond repair.

 

Crashing when saving is just the worst possible moment for a crash.

 

Do you have a backup? And if not, then why not?

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New Here ,
Jun 02, 2021 Jun 02, 2021

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Yes, I wonder that I lost and there's nothing to do. Thanks anyway. I have a backup, but a not complete one.

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Adobe Employee ,
12 hours ago 12 hours ago

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Hi there,

 

Sorry to hear about your experience. I'd recommend you to try the suggestions given on this help article(https://helpx.adobe.com/illustrator/kb/troubleshoot-file-issues.html) to recover your file.
If no resolution works, share the affected file with us at file@adobe.com. We'll investigate the issue and let you know if the recovery is possible. Hope it helps.

 

Regards,

Ashutosh 

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