"The operation cannot complete because of an unknown error [!now]"

Explorer ,
Nov 30, 2020 Nov 30, 2020

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As usual I save a png and jpg of an Ai file, but have never gotten these messages. See screen caps.

 

Image is 6500px square @300dpi 

 

Ai 24.3

MacOs 10.15.6

Memory 8 GB

TOPICS
Import and export, Performance, Print and publish

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correct answers 1 Correct Answer

Adobe Community Professional , Dec 02, 2020 Dec 02, 2020
It makes me sad when even the print vendor doesn't understand resolution. They give you pixel dimensions. The resolution doesn't matter at all when you know the pixel dimensions. I suppose they even delete the resolution metadata when you upload the graphics on their website.   You don't need it.   Make the graphic in the desired pixel dimensions and you're done. Resolution could even be 1 ppi. It simply doesn't matter.   In order to get the same pixel dimesnions that the document has been  set ...

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Adobe Community Professional ,
Dec 01, 2020 Dec 01, 2020

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Please embed images in your post.

original.jpg

 

Exactly where do you save them?

How large is the file?

 

8 GB is just not enough RAM. It's barely the minimum to run Illustrator at all.

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Explorer ,
Dec 01, 2020 Dec 01, 2020

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andrea_mini.png

 

error.png

 

jpg.png

 

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Explorer ,
Dec 01, 2020 Dec 01, 2020

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Monika, are you able to see 3 screen caps?

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Adobe Community Professional ,
Dec 01, 2020 Dec 01, 2020

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That's a 27,000 px square file. Is that what you actually want? If so, Illustrator will have trouble exporting something that size regardless of RAM.

 

If what you actually want is a 6,500 px square, export at 72 PPI.

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Explorer ,
Dec 01, 2020 Dec 01, 2020

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It's for print.

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Adobe Community Professional ,
Dec 01, 2020 Dec 01, 2020

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And what are the requirements the printer told you?

 

Also: why don't you send a PDF?

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Adobe Community Professional ,
Dec 02, 2020 Dec 02, 2020

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If it's for print, what physical size in inches or mm will it be printed?

6500 pixels at 300 PPI is 21.666 inches. Is that what you need?

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Explorer ,
Dec 02, 2020 Dec 02, 2020

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Hi Doug, thank you for trying to help me.

 

Bellow is the list of deminsions and so why I need up to 12000px @300 dpi.

 

*The limit with an Ai exported for web via Legacy is 8192px.

Screen Shot 2020-12-02 at 7.47.30 PM.png

 

Screen Shot 2020-12-02 at 7.32.39 PM.png

 

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Adobe Community Professional ,
Dec 02, 2020 Dec 02, 2020

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It makes me sad when even the print vendor doesn't understand resolution.

They give you pixel dimensions. The resolution doesn't matter at all when you know the pixel dimensions. I suppose they even delete the resolution metadata when you upload the graphics on their website.

 

You don't need it.

 

Make the graphic in the desired pixel dimensions and you're done. Resolution could even be 1 ppi. It simply doesn't matter.

 

In order to get the same pixel dimesnions that the document has been  set up with, just use 72 ppi in Illustrator

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