"The save file operation failed" error in Illustrator 2020 and Acrobat 2020 on macOS 10.15.6

New Here ,
Sep 21, 2020 Sep 21, 2020

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I'm getting this error message in both illustrator and acrobat when I try to save as-

 

"the save file operation failed to connect to the open and save panel service"

 

Running Ai 2020 on  Mac OS Catalina 10.15.6

 

ai_save_error.pngacrobat_save_error.png

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Adobe Employee ,
Sep 21, 2020 Sep 21, 2020

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Hi there,

 

Sorry to hear about this. Have you tried restarting the computer? Is it happening with a specific file or all? Are you trying to save the file on a local drive or network?

This information will help us understand your concern and assist you accordingly. Looking forward to your response.

 

Regards,

Ashutosh

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New Here ,
Sep 22, 2020 Sep 22, 2020

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Hello Ashutosh-

 

Thanks for your reply-

I've restarted illustrator, the computer and reset the illustrator preferences. It happening with multiple files, and pops up as soon I select save as so it doesnt even give me a chance to pick where to save to. 

Its happening with all files, from our NAS drive and local drive files.

A regular save brings up this dialog on all files (new files that are not backsaved):

 

legacy.png

 

thanks,

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Adobe Employee ,
Sep 24, 2020 Sep 24, 2020

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Apologies for the delayed response. Would you mind sharing some sample files with us? You may upload them on Creative Cloud(or any other cloud service you prefer) and share the link with us. We'll be happy to take a look. Thanks!

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New Here ,
Oct 21, 2020 Oct 21, 2020

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Same problem here, intermittently.

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Community Beginner ,
Nov 24, 2020 Nov 24, 2020

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Same problem from illustrator - all the time - fingers too fast for my computer!  only with illustrator

Greg-a-wee-cockle-john

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Explorer ,
Mar 12, 2021 Mar 12, 2021

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Same here. Usually when I hit OPEN or SAVE and then try to navigate with the keyboard quickly before letting the window load completely.

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Explorer ,
Mar 12, 2021 Mar 12, 2021

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Happens in Premiere & Photoshop as well

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Adobe Community Professional ,
Apr 14, 2021 Apr 14, 2021

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Do you have an antivirus/firewall turned on?

They have special settings for keyboard input, which might detect your actions as potentially dangerous.

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New Here ,
Apr 14, 2021 Apr 14, 2021

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This is still happening to me! It's super frustrating. I used to close and open illustrator but now that isn't even working. 

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