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"Unable to process the request" when trying to access fonts in Illustrator

New Here ,
Jun 10, 2020

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When I go to Character > Fonts > Find More... It does not display a list of Adobe Fonts that I can activate. It says "Unable to process request" I am logged in to the most recent version of Illustrator. I activated two fonts yesterday.

Screen Shot 2020-06-10 at 2.10.13 PM.png

Hi there,

 

Sorry to hear about your experience. We'll be happy to help. Please try restarting your machine and see if it helps. Resetting preferences may help as well. Please follow instructions on this help article.

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

Alternatively, you may activate fonts from https://fonts.adobe.com/
Hope it helps.

 

Regards,

Ashutosh

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Bug, Draw and design, Type

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"Unable to process the request" when trying to access fonts in Illustrator

New Here ,
Jun 10, 2020

Copy link to clipboard

Copied

When I go to Character > Fonts > Find More... It does not display a list of Adobe Fonts that I can activate. It says "Unable to process request" I am logged in to the most recent version of Illustrator. I activated two fonts yesterday.

Screen Shot 2020-06-10 at 2.10.13 PM.png

Hi there,

 

Sorry to hear about your experience. We'll be happy to help. Please try restarting your machine and see if it helps. Resetting preferences may help as well. Please follow instructions on this help article.

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

Alternatively, you may activate fonts from https://fonts.adobe.com/
Hope it helps.

 

Regards,

Ashutosh

TOPICS
Bug, Draw and design, Type

Views

189

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Translate

Report

Report
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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 10, 2020 0
Adobe Employee ,
Jun 10, 2020

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Hi there,

 

Sorry to hear about your experience. We'll be happy to help. Please try restarting your machine and see if it helps. Resetting preferences may help as well. Please follow instructions on this help article.

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

Alternatively, you may activate fonts from https://fonts.adobe.com/
Hope it helps.

 

Regards,

Ashutosh

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