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"...Unable to save due to unexpected errors" after disabling beta option on CC2020

New Here ,
Aug 04, 2020

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This is on a Macbook Pro. I have a user that works with files saved on our servers. Sometimes they would get the error "The specified network location is unavailable. Check your network connection and/or save your file to a different location." even though the computer was clearly connected to the server.

 

From a separate post we disabled "Optimize File Open and Save Time on Slow Networks (Beta)" but now every now and again they get the error "Illustrator is unable to save this document due to some unexpected errors". Once they hit "OK" and try to save again it's fine. 

 

Is this a settings issue or do we have to do something else? Thanks!

 

Adobe Community Professional
Correct answer by Monika Gause | Adobe Community Professional

Illustrator has a known issue with networks.

Working directly on files that are located on networks is generally not advised.

https://helpx.adobe.com/illustrator/kb/illustrator-support-networks-removable-media.html

 

It works for a lot of people, but for some it just won't

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Bug, Sync and storage

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"...Unable to save due to unexpected errors" after disabling beta option on CC2020

New Here ,
Aug 04, 2020

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This is on a Macbook Pro. I have a user that works with files saved on our servers. Sometimes they would get the error "The specified network location is unavailable. Check your network connection and/or save your file to a different location." even though the computer was clearly connected to the server.

 

From a separate post we disabled "Optimize File Open and Save Time on Slow Networks (Beta)" but now every now and again they get the error "Illustrator is unable to save this document due to some unexpected errors". Once they hit "OK" and try to save again it's fine. 

 

Is this a settings issue or do we have to do something else? Thanks!

 

Adobe Community Professional
Correct answer by Monika Gause | Adobe Community Professional

Illustrator has a known issue with networks.

Working directly on files that are located on networks is generally not advised.

https://helpx.adobe.com/illustrator/kb/illustrator-support-networks-removable-media.html

 

It works for a lot of people, but for some it just won't

Topics

Bug, Sync and storage

Views

26

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Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Aug 04, 2020

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Illustrator has a known issue with networks.

Working directly on files that are located on networks is generally not advised.

https://helpx.adobe.com/illustrator/kb/illustrator-support-networks-removable-media.html

 

It works for a lot of people, but for some it just won't

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RPAA LATEST
New Here ,
Aug 04, 2020

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Ah, that's fair. Oh well, not the end of the world.

 

Thanks!

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