"...Unable to save due to unexpected errors" after disabling beta option on CC2020

New Here ,
Aug 04, 2020

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This is on a Macbook Pro. I have a user that works with files saved on our servers. Sometimes they would get the error "The specified network location is unavailable. Check your network connection and/or save your file to a different location." even though the computer was clearly connected to the server.

 

From a separate post we disabled "Optimize File Open and Save Time on Slow Networks (Beta)" but now every now and again they get the error "Illustrator is unable to save this document due to some unexpected errors". Once they hit "OK" and try to save again it's fine. 

 

Is this a settings issue or do we have to do something else? Thanks!

 

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Bug, Sync and storage

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1 Correct Answer

Adobe Community Professional , Aug 04, 2020
Monika Gause Adobe Community Professional , Aug 04, 2020
Illustrator has a known issue with networks. Working directly on files that are located on networks is generally not advised. https://helpx.adobe.com/illustrator/kb/illustrator-support-networks-removable-media.html   It works for a lot of people, but for some it just won't

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Adobe Community Professional ,
Aug 04, 2020

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Illustrator has a known issue with networks.

Working directly on files that are located on networks is generally not advised.

https://helpx.adobe.com/illustrator/kb/illustrator-support-networks-removable-media.html

 

It works for a lot of people, but for some it just won't

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RPAA AUTHOR
New Here ,
Aug 04, 2020

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Ah, that's fair. Oh well, not the end of the world.

 

Thanks!

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Engaged ,
Oct 01, 2020

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I'm only using local files and still having this problem. Goes back a year now, and it does appear that this was never fully fixed. Mine started with a fresh AS install on a new machine. Latest build, I trashed distiller presets, all prefs, and I still can only save as if I unclick the PDF box. It is slightly inconsistent and I can get it to save after a few attempts. I do end up with a ton of temp files. 😉
Hope the developers can get a solid fix in place.

 

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Engaged ,
Oct 01, 2020

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Sorry, couldn't edit last post - my hard drives are now in a RAID box (moved from Mac Pro to iMac).

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Adobe Community Professional ,
Oct 01, 2020

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Please don't post into every available thread.

 

This is a user forum. If you want help, then please post your setup information (hardware, system, Illustrator version) and the exact steps to reproduce your issue.

 

If you want to report a bug, please do so over there to talk tothe Illustrator engineers:  http://illustrator.uservoice.com

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Engaged ,
Oct 01, 2020

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Thank you for your concern. 

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Adobe Community Professional ,
Oct 01, 2020

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As I wrote: this is a user forum. 95% of people here are not staff. You recognize staff by the remark "staff" next to their avatar.

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