"View using GPU" greyed out since Illustrator 2021

New Here ,
Feb 09, 2021 Feb 09, 2021

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Since we have updated to Illustrator 2021, on one of our machines (Mac mini 2018) "View unsing GPU" (CMD+E) is greyed out and can’t be activated. GPU IS activated in the Illustrator Preferences! Using Illustrator 2020, this function works as usual.

 

An other glitch, that we noticed on both of our machines (the 2018 mini and a 2019 iMac): When opening a document in Illustrator 2021, the window turns black for a moment until the document is shown. This does not really cause any problems, it is just strange and does not occure with Illustrator 2020.

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Adobe Employee ,
Feb 10, 2021 Feb 10, 2021

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Hi there,

 

We've released Adobe Illustrator 2021(v25.2) with the fix for this issue. Please update your app to the latest version & let us know if it helps.

 

Regards,

Ashutosh

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New Here ,
Feb 10, 2021 Feb 10, 2021

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No, unfortunately the update did not fix this issue. Everything still behaves like described.

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Explorer ,
Feb 16, 2021 Feb 16, 2021

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nope updated, still does not work for us 😞

 

New 2020 3.3 imac - latest illustrator - "view using GPU" greys out when you turn rulers on / change workspace...

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New Here ,
Mar 15, 2021 Mar 15, 2021

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Same problem here with both my Macbook Pro M1 and my iMac 2019 (i9, Vega48). It seems to be a general problem with Mac OS or Adobe Ai because it affects Intel and Apple Silicon machines.

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New Here ,
Feb 19, 2021 Feb 19, 2021

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It is getting even stranger. On the iMac, where the GPU preview seemed to work, I was editing a document with GPU preview active and when I place a tiff image in my artwork, Illustrator instantly switches to CPU preview and GPU preview gets greyed out.

 

Adobe, before adding any new features, that nobody needs, PLEASE fix the basic functionaly!!!

 

And yes, I am using v 25.2...

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Adobe Employee ,
Feb 23, 2021 Feb 23, 2021

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Hi All,

 

We're sorry to hear about your experience. As we are hearing from some users that the issue is not completely fixed , we are working on trying to reproduce the issue at our end.

We'd request you to upvote & add your comment on this Adobe Illustrator UserVoice post(https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/42443869-view-u...) and stay tuned for the updates. We appreciate your patience.

 

Regards,

Ashutosh

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