Recover lost file - content visible in welcome screen but not when file is open

New Here ,
Mar 15, 2021 Mar 15, 2021

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Is there a way to recover an AI file from a crash? When I open the file I only see the text "This is an Adobe Illustrator file that was saved without PDF content..." But all all of my work is still visible in the thumbnail on the welcome screen. Is the information is still around somwhere?

 

The data recovery folder is empty.

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Adobe Community Professional , Mar 15, 2021 Mar 15, 2021
The thumbnail on Windows is a separate image which is embedded in the file. So if there is nothing in the file and there is also no PDF embedded in it, then there is nothing to recover. There are third party recovery services available online, perhaps they are able to find something in the file. They are not free.

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Adobe Community Professional ,
Mar 15, 2021 Mar 15, 2021

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The thumbnail on Windows is a separate image which is embedded in the file. So if there is nothing in the file and there is also no PDF embedded in it, then there is nothing to recover.

There are third party recovery services available online, perhaps they are able to find something in the file. They are not free.

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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