Recovering a file after power went out & data was not recovered...

New Here ,
Dec 13, 2020 Dec 13, 2020

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Hi - 

My power went out and my illustrator file was no where to be found upon relanching the software (illustrator). I also wasn't asked to recover any data upon relaunch of the program. Is there anyway I can recover my work? I'm working in OS. Thanks!

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Draw and design, How to, Tools

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Adobe Community Professional ,
Dec 14, 2020 Dec 14, 2020

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Probably not.

A power outage can break basically anthing ona computer. Including the harddisk or the computer itself.

So saving backup copies is crucial despite recovery functions.

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Adobe Employee ,
Jan 25, 2021 Jan 25, 2021

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Hi there,

 

Sorry about the delay. We understand how frustrating crashes can be. We have consolidated the most popular solutions that help in fixing these issues and also, how you can recover unsaved documents after a crash. Please check this help article for more details.

 

If you still need help, feel free to reach out, we'd be happy to help.

 

Regards,

Srishti

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