Refund issue

[Munkhnaran]

Yesterda I received the payment and it is already out of my paypal, I canceled my subscription and I read the cancellation terms there were the conditions for the refund (if canceled within 14 days the person can get a full refund) I can get my money back? I purchased adobe extensions ( Specees ) 

On Paypal: You authorized a payment of 22,51 EUR to Fastspring BV (orders@fastspring.com)

I purchased on this site: https://exchange.adobe.com/creativecloud.details.100740.specees.html 

After i cancelled my order i recieved this email: 

PLEASE HELP ME PLEASE 

Adobe Exchange Support <mailer@fastspring.com>	Thu, Aug 6, 6:23 PM (1 day ago)
to me

Hi Munkhnaran,
Your subscription has been canceled. It ends on 5 ago 2021 and you won't be charged anymore.
For more information, please see your subscription details:
https://adobe.fastspring.com/adobe/order/s/ADO200706-1934-65184S---
For help with any installation queries, please see our Troubleshooting Guide: https://www.adobeexchange.com/resources/19

[Ashutosh_Mishra · Accepted solution]

Hi Munkhnaran,

Sorry to hear about your experience. For Account & Payment related queries, I'd request connecting with Adobe assisted support.

Click on the chat icon at bottom right on the page to begin the conversation. Hope it helps.

Regards,

Ashutosh

[Munkhnaran]

Thanks for your advice. Im already connected with adobe support they told me that " You dont have a any subscription" but im already cancelled my subscription i dont know what i have to do i just want my refund 😞