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Refund issue

New Here ,
Aug 07, 2020

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Yesterda I received the payment and it is already out of my paypal, I canceled my subscription and I read the cancellation terms there were the conditions for the refund (if canceled within 14 days the person can get a full refund) I can get my money back? I purchased adobe extensions ( Specees ) 

On Paypal: You authorized a payment of 22,51 EUR to Fastspring BV (orders@fastspring.com)

I purchased on this site: https://exchange.adobe.com/creativecloud.details.100740.specees.html 

After i cancelled my order i recieved this email: 

PLEASE HELP ME PLEASE 

Adobe Exchange Support <mailer@fastspring.com>
Thu, Aug 6, 6:23 PM (1 day ago)
 
 
 

 

 

 

to me
 

 

Hi Munkhnaran,
Your subscription has been canceled. It ends on 5 ago 2021 and you won't be charged anymore.
For more information, please see your subscription details:
https://adobe.fastspring.com/adobe/order/s/ADO200706-1934-65184S---
For help with any installation queries, please see our Troubleshooting Guide: https://www.adobeexchange.com/resources/19

Hi Munkhnaran,

 

Sorry to hear about your experience. For Account & Payment related queries, I'd request connecting with Adobe assisted support.

Click on the chat icon at bottom right on the page to begin the conversation. Hope it helps.

 

Regards,

Ashutosh

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Activation billing and install

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Refund issue

New Here ,
Aug 07, 2020

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Yesterda I received the payment and it is already out of my paypal, I canceled my subscription and I read the cancellation terms there were the conditions for the refund (if canceled within 14 days the person can get a full refund) I can get my money back? I purchased adobe extensions ( Specees ) 

On Paypal: You authorized a payment of 22,51 EUR to Fastspring BV (orders@fastspring.com)

I purchased on this site: https://exchange.adobe.com/creativecloud.details.100740.specees.html 

After i cancelled my order i recieved this email: 

PLEASE HELP ME PLEASE 

Adobe Exchange Support <mailer@fastspring.com>
Thu, Aug 6, 6:23 PM (1 day ago)
 
 
 

 

 

 

to me
 

 

Hi Munkhnaran,
Your subscription has been canceled. It ends on 5 ago 2021 and you won't be charged anymore.
For more information, please see your subscription details:
https://adobe.fastspring.com/adobe/order/s/ADO200706-1934-65184S---
For help with any installation queries, please see our Troubleshooting Guide: https://www.adobeexchange.com/resources/19

Hi Munkhnaran,

 

Sorry to hear about your experience. For Account & Payment related queries, I'd request connecting with Adobe assisted support.

Click on the chat icon at bottom right on the page to begin the conversation. Hope it helps.

 

Regards,

Ashutosh

TOPICS
Activation billing and install

Views

60

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Aug 07, 2020 0
Adobe Employee ,
Aug 07, 2020

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Hi Munkhnaran,

 

Sorry to hear about your experience. For Account & Payment related queries, I'd request connecting with Adobe assisted support.

Click on the chat icon at bottom right on the page to begin the conversation. Hope it helps.

 

Regards,

Ashutosh

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Aug 07, 2020 0
New Here ,
Aug 08, 2020

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Thanks for your advice. Im already connected with adobe support they told me that " You dont have a any subscription" but im already cancelled my subscription i dont know what i have to do i just want my refund 😞

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Aug 08, 2020 0