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Right Click inside artboard is not working

New Here ,
Sep 11, 2015

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Not the tools right click, i mean, in the artboard. Since i've upgraded my illustrator to CC 2015 in Os X El Capitan (Public Beta 6) the rigth click menu disappear. I need to uninstall and the install again an then works, but when i close the program and opened again, the menu again disappear. This is the menu that i don't found. (I took a screenshot when it works)

Sorry for my english, i don't remember because i was depported again to Mexico. 00000001.png

Hello,

We have fixed this issue in our latest CC 2015.2 update. Please apply the patch using Adobe Creative Cloud application.

If you do not see the patch right away

  1. Go to Adobe Creative Cloud application
  2. Click on the Gear icon on the top right
  3. From the menu select “Check for App Updates”

Regards,

Ashutosh Chaturvedi

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Right Click inside artboard is not working

New Here ,
Sep 11, 2015

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Not the tools right click, i mean, in the artboard. Since i've upgraded my illustrator to CC 2015 in Os X El Capitan (Public Beta 6) the rigth click menu disappear. I need to uninstall and the install again an then works, but when i close the program and opened again, the menu again disappear. This is the menu that i don't found. (I took a screenshot when it works)

Sorry for my english, i don't remember because i was depported again to Mexico. 00000001.png

Hello,

We have fixed this issue in our latest CC 2015.2 update. Please apply the patch using Adobe Creative Cloud application.

If you do not see the patch right away

  1. Go to Adobe Creative Cloud application
  2. Click on the Gear icon on the top right
  3. From the menu select “Check for App Updates”

Regards,

Ashutosh Chaturvedi

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23.3K

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Sep 11, 2015 2
109 Replies 109
New Here ,
Sep 16, 2015

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I'm having the exact same issue. I have a Retina MacBook Pro running and a Thunderbolt Monitor running OSX 11 (GM Build 15A282b). Right Clicking does not bring up the contextual menu as expected and like you re-installing Illustrator causes it to work the first time it's opened after that but all subsequent times the functionality is gone. If I disconnect the monitor and open illustrator without an external monitor the functionality returns.

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Sep 16, 2015 0
Adobe Community Professional ,
Sep 16, 2015

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Looks like you want to post it here:

Feature Request/Bug Report Form

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Sep 16, 2015 0
Participant ,
Sep 16, 2015

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Noting to add but "me, too."

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Sep 16, 2015 1
New Here ,
Sep 24, 2015

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Also here!!!, stop working, it is annoying!

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Sep 24, 2015 1
New Here ,
Sep 25, 2015

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Same here!

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Sep 25, 2015 0
New Here ,
Sep 25, 2015

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MX mola mas que USA!!!

Y creo que Affinity Designer más que Illustrator.
Habrá que migrar a ambos.

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Sep 25, 2015 0
Adobe Community Professional ,
Sep 25, 2015

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El Capitan is still beta. That means in development. Even if this should be a bug in Illustrator, it can't be fixed at the moment.

Some notes on being a beta tester:

OS X El Capitan beta: What you need to know | Macworld

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Sep 25, 2015 0
New Here ,
Sep 25, 2015

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Actually it isn't in beta so perhaps you should have your facts before posting. Also, please note that posting information such as yours doesn't really add anything to this discussion other than keeping your post count high.

If you read through the responses you would have noticed that I also gave the build number that I was experiencing it on which was the gold master that went out of beta last week. This is the only reason I haven't commented on this prior because since I did experience it on my development box and not my production boxes it wasn't something to post here. Now that 10.11 has been released it is a production issue and no longer a dev issue.

This is an Illustrator issue and has been an Illustrator issue for the last 4-5 developer beta builds. Further, even if the system version was still in beta development – now that Apple has been releasing public beta's of their OS – it's discussion would no longer be covered under NDA for some. Discussing here would be the proper venue and would alert Adobe to a potential bug that they might not know exists. In my experience with Adobe, Illustrator bugs tend to take longer to identify and fix and even major issues with recent releases of Adobe Software or Apple Software aren't caught by them for several months after release and then take way too long to patch.

Also, even outside of discussing the matter, a bug can be patched at any point in a development cycle. Just because an OS is in beta doesn't mean that resources shouldn't be spent on ensuring a software product doesn't function as intended on the beta. Often times developers, including even major publishers, will release updates to squash bugs or offer new feature of an OS prior to the release or on the same day. To say it can't be fixed while in beta is simple wrong.

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Sep 25, 2015 0
Adobe Community Professional ,
Sep 25, 2015

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meekero schrieb:

Actually it isn't in beta so perhaps you should have your facts before posting.

At least Apple believes they have not yet published El Capitan, so all currently installed versions are still beta versions:

Apple — OS X El Capitan

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Sep 25, 2015 0
New Here ,
Sep 25, 2015

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I will concede on that point, the GM did not in fact not go to production on Tuesday. I thought it did and obviously I was in error. The rest still stands however and your post adding nothing to the discussion.

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Sep 25, 2015 0
Community Beginner ,
Oct 01, 2015

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Well, El Capitan definitely isn't in beta anymore, so...

Right click doesn't work in Adobe Illustrator when using more than one monitor. Disconnecting extra displays fixes the bug immediately, reconnecting makes it return.

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Oct 01, 2015 6
New Here ,
Oct 04, 2015

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THANK YOU!!! Problem solved disconnecting second monitor.

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Oct 04, 2015 1
Community Beginner ,
Oct 05, 2015

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Glad it helped! Apparently some people have to disconnect and restart in order for the right click to return… But I'm sure Adobe will fix this in the next update, this is a pretty big bug that likely affects quite a few users.

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Oct 05, 2015 0
New Here ,
Nov 11, 2015

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I've actually found that right click doesn't work with two monitors ONLY if my secondary monitor is located on the left-hand side of main monitor (under system preferences > display > arrangement). If the secondary display is located to the right, right clicking seems to work fine.

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Nov 11, 2015 1
Community Beginner ,
Nov 11, 2015

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I just tested that suggestion and moved my displays so that my left hand secondary monitor is on the right (with system preferences, not physically!) and you are right - the right click now works in Illustrator! But obviously this is a poor solution as now the mouse 'stops' between the monitors as now you have configured them the wrong way around. So I had to switch back to the original arrangement of the displays, but hopefully this will offer people an idea when they are looking into this bug. Has anyone heard back from Apple / Adobe? I haven't even though I reported the issue a long time ago.

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Nov 11, 2015 0
Community Beginner ,
Nov 11, 2015

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I actually switched my secondary monitor to the right because of this Not an optimal solution even if I seem to like this arrangement better…

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Nov 11, 2015 0
New Here ,
May 22, 2017

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Thanks. It worked.

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May 22, 2017 0