RX 6800 XT keeps crashing Adobe programms

New Here ,
Nov 29, 2020 Nov 29, 2020

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Hi all, 

so ... I was one of the lucky ones to actually get a 6800XT, upgrading from a 1080Ti. I dont have any problems related to gaming or usage but Illustrator aswell as Premiere just dont work. In Illustrator, the programm and the driver crashes the moment I try to round corners. In Premiere, it refuses to play back any clips at all. After unchecking the GPU Performance option in Illustrator it stopped crashing, which means it doesnt use the GPU at all if I understand it correctly. 

 

Knowing that radeon cards were not the "go-to" cards for productive work, I didnt expect much but atleast I expected it to work. Is there no support for this card yet or are you simply out of luck with an AMD GPU? Is there a workaround or something to get the gpu acceleration running as intended?

 

(Oh .. and yes I cleared old drivers before installing new ones, reinstalled Illustrator etc.)

Thanks in advance

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Bug, Performance

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New Here ,
Dec 01, 2020 Dec 01, 2020

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Finally, someone in the same boat as I am. I own the 799$ XFX 6800xt and upgrading from a 2080 super. Gaming is fine with ray tracing turned off. Unfortunately, like yourself, I work with premier, after effects, photoshop, and illustrator, and they all crash with the 6800xt. I cant open a new file or even open a saved one. The cards are so hard to get, that there is no one with a solution online. 

 

I cleared old Nvidia drivers and installed AMD drivers a few times. No luck. I popped back in the 2080 super and it works perfectly. I hope there's a solution soon. 

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New Here ,
Dec 01, 2020 Dec 01, 2020

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Hey guys, so I bought the Rx 6800 and found a solution for adobe apps. You have to go to preferences and click the performance tab and uncheck the GPU performance box, and that should work because I had the same problem while working in Illustrator, and it works fine for me now. I hope that helps.

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Dec 02, 2020 Dec 02, 2020

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I'm also finding the same issue with my 6800XT. I can't even open an Illustrator document without it crashing and an AMD driver error appearing. I know there's a current work around by disabling the GPU in the preferences for each programme but that's not a long term solution. Probably going to have to switch back to my 1080 until this is resolved. Hopefully we can get a proper solution ASAP!

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New Here ,
Jan 21, 2021 Jan 21, 2021

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thanks alot, had the same issue with my reference 6800xt, that fixed it... still odd that this is a thing though.

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New Here ,
Jan 21, 2021 Jan 21, 2021

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After reading the articles online and reviewing the BETA drivers from 2020 12/17, I noticed they have fixed an Adobe bug. After I updated, I no longer needed to perform the same workaround.

 

So the new fix is to upgrade to at least the 2020 12/17 drivers from AMD.

 

https://www.techpowerup.com/275413/amd-radeon-software-adrenalin-20-11-3-released

"... Certain issues found with Adobe Illustrator and AIDA 64 have been fixed. Some display corruption issues with RDR2 using RX 6800 series at 1080p, has been fixed. Grab the driver from the link below..."

 

Just use the AMD software to download the latest version of the (beta) drivers.

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