Safe Mode on Startup - Due to VectorizeUI.aip Plugin

Community Beginner ,
Nov 30, 2020 Nov 30, 2020

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Every time I start up Illustrator in the past week or two I get this popup dialog saying that there is an issue with the plugin VectorizeUI.aip and that it must be updated or uninstalled. In the meantime my Illustrator will run in Safe Mode. I don't have any updates available in Creative Cloud app. Can anyone offer support on how to find an update or how to properly uninstall this plugin?

 

Screen Shot 2020-11-30 at 11.52.10 AM.png

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Adobe Community Professional , Dec 01, 2020 Dec 01, 2020
There have been a lot of reported issues with Big Sur in the forum. You might try and search for the cause in your system (some old extension or driver, most of the time). You might try and reset the preferences or even uninstall, run the Creative Cloud Cleaner tool and reinstall. You might also try and contact Customer Care. They can log in to your system and check it out. https://helpx.adobe.com/contact.html

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Adobe Community Professional ,
Nov 30, 2020 Nov 30, 2020

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Which version?

Which system?

Did you change anything in that time?

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Community Beginner ,
Dec 01, 2020 Dec 01, 2020

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Hi @Monika Gause thanks for your reply. I'm using the latest available versions to me of both Illustrator (v 25.0.1) and MacOS (11.0.1). I have not changed anything, no.

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Adobe Community Professional ,
Dec 01, 2020 Dec 01, 2020

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There have been a lot of reported issues with Big Sur in the forum.

You might try and search for the cause in your system (some old extension or driver, most of the time). You might try and reset the preferences or even uninstall, run the Creative Cloud Cleaner tool and reinstall.

You might also try and contact Customer Care. They can log in to your system and check it out.

https://helpx.adobe.com/contact.html

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Community Beginner ,
Dec 01, 2020 Dec 01, 2020

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I was working through the steps to run the Creative Cloud Cleaner, and after completely uninstalling Illustrator via the Creative Cloud Desktop app, quitting some of the processes and then realizing that I wasn't supposed to uninstall Illustrator in order to run the Creative Cloud Cleaner, I reinstalled Illustrator and just for the heck of it, fired it up. It opened without the error, so I guess the complete Uninstall/Reinstall fixed the issue. Thanks for your assistance.

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Adobe Community Professional ,
Dec 01, 2020 Dec 01, 2020

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You're welcome. I'm glad you could solve it so quickly.

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