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SAVE and EXPORT does not work in Illustrator 2020 (24.1.1) on Windows 10

New Here ,
Apr 14, 2020

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Hello guys,

 

I have a very strange and annoying issue with the Illustrator. It just does not save anything, it does not show any errors, or any pop-ups. I try Save, Save as, Export... nothing..., Save as Copy also does not save anything... Export does not work.. When try "Close" it asks if I want to save the file than I click on Yes... and nothing happens either, nor save nor the illlustrator closes.
I tried to uninstall and reinstall, did all the updates in Creative Cloud, logged out and logged in, restarted computer several times. Nothing changes.

The weirdest thing is that it does not even show an error message, than it would be easier to inderstand what happens.

Here is a short video I recorded directly with my phone:

 


I use Adobe Illustrator 2020 (24.1.1) (64bit) on Windows 10 Pro (Version 1909)

 

Any ideas? 

Thank you!

 

 

{Renamed by MOD}

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Import and export, Performance

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SAVE and EXPORT does not work in Illustrator 2020 (24.1.1) on Windows 10

New Here ,
Apr 14, 2020

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Hello guys,

 

I have a very strange and annoying issue with the Illustrator. It just does not save anything, it does not show any errors, or any pop-ups. I try Save, Save as, Export... nothing..., Save as Copy also does not save anything... Export does not work.. When try "Close" it asks if I want to save the file than I click on Yes... and nothing happens either, nor save nor the illlustrator closes.
I tried to uninstall and reinstall, did all the updates in Creative Cloud, logged out and logged in, restarted computer several times. Nothing changes.

The weirdest thing is that it does not even show an error message, than it would be easier to inderstand what happens.

Here is a short video I recorded directly with my phone:

 


I use Adobe Illustrator 2020 (24.1.1) (64bit) on Windows 10 Pro (Version 1909)

 

Any ideas? 

Thank you!

 

 

{Renamed by MOD}

TOPICS
Import and export, Performance

Views

1.2K

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Apr 14, 2020 1
Adobe Employee ,
Apr 14, 2020

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Hi there,

 

Sorry to hear about your experience. I see you have already tried basic troubleshooting yourself. Please try resetting the Adobe Illustrator preferences once. Please follow the steps below:

  • Close all Adobe applications. 
  • Go to Location C:\Users\user\AppData\Roaming\Adobe 
  • Rename "Adobe Illustrator" and "Adobe Illustrator 24 Settings" folders to "Adobe Illustrator.old" and "Adobe Illustrator 24 Settings.old" 
  • Launch Illustrator from the Creative Cloud. 

 

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings. 

 

Let us know if it helps you out.

 

Regards,

Ashutosh

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Apr 14, 2020 0
New Here ,
Apr 14, 2020

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Hi Ashutosh,

 

Thanks for the suggestion. I just did everything as you said but the result was the same.

I just noticed that if i create new file - everything works. But if i open already created file to edit - it does not. 😞

Greetings,
Boris

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Apr 14, 2020 0
Adobe Employee ,
Apr 25, 2020

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Hi there,

 

Thanks for sharing the details. Could you please try these steps and share your observations:

  • Try booting the system into Safe Mode (https://support.microsoft.com/en-in/help/12376/windows-10-start-your-pc-in-safe-mode) and check how it works there. It starts your system so that it performs certain checks and prevents third party software/ services from automatically loading or opening. If it works fine in Safe mode, then there is some third party service or application like antivirus, plugins or web extensions which are conflicting with the Illustrator. 

 

 

  • If nothing helps, then we need to troubleshoot this on a live session. Please head here (https://helpx.adobe.com/support.html) and select the chat button in the lower-right corner of the page. We can help on a live session that way

 

 

Regards,

Srishti

This video shows how to enable the hidden administrator account on Windows 10. This works for Windows 8 and 7 seven as well. Here is the command to enable th...

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Apr 25, 2020 0
New Here ,
Jun 29, 2020

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THE EXACT SAME THING is happening to me right now, on a Mac Book Pro.
I don't know what to do to save all my work, it just doesn't do anything and won't let me save, export, NOTHING!. 
I have the 2020 version and made an update yesterday, I guess it has m¡something to do with it?

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Jun 29, 2020 0
Adobe Community Professional ,
Jun 29, 2020

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Please tell us your system.

Are those new files? Old files? Only specific files?

What's in the files? Text?

Does this only happens when saving/exporting?

Can you tell us step by step what happens? Exactly when is the crash?

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Jun 29, 2020 0
Community Beginner ,
Sep 08, 2020

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Did we ever get an answer to this bug? I'm having the exact same problem. Started a new file and it won't let me save, save as, export or export as. MacBook Pro Running MacOS Catalina and using Illustrator 2020.

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Sep 08, 2020 1
New Here ,
Sep 11, 2020

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This JUST happened to me. And I have a ton of work that I'm not ready to just throw away..

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Sep 11, 2020 0
New Here ,
Sep 25, 2020

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SAME. This is an absolute nightmare. I noticed it doing this prior to me starting a project but I thought it was a just a lag because I hadn't used illustrator in awhile. I'm halfway done with my project and saving still is not working. I don't know what to do!!

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Sep 25, 2020 0
New Here ,
Sep 11, 2020

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Same here.


But I did something that is working for me (I don't know why).


I just quit the Illustrator and reopen by clicking twice on the file (not starting the program before). This way I can save and export normally.

 

Hope this can help.


Mac Book Pro, Catalina 10.15.6 / Illustrator 24.3

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Sep 11, 2020 0
New Here ,
Sep 17, 2020

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I'm having the same issue. Save works but Save as and Export does nothing other than load for a few seconds and then nothing.

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Sep 17, 2020 0
Adobe Community Professional ,
Sep 17, 2020

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"I'm having the same issue."

 

And you are on which version and system? Where do you save/export to?

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Sep 17, 2020 0