Saved .aic to Creative Cloud, now it won't open or download

New Here ,
Nov 11, 2020 Nov 11, 2020

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I was working on Illustrator 2021 (PC) and saved the file I was working on as .aic on my Creative Cloud account. The file is there but it won't open (online or offline) and it won't download. It just says Error "".

 

The other file I saved today works just fine.

 

Can someone help!?

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Sync and storage

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Adobe Employee ,
Jan 03, 2021 Jan 03, 2021

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Hi there,

 

Apologies for the delayed response. I hope your issue was resolved. If not, would you mind sharing the link of the file(if not sensitive). We'll be happy to take a look.

 

Regards,

Ashutosh

 

 

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Adobe Employee ,
Jan 12, 2021 Jan 12, 2021

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LATEST

This issue is fixed in AI 25.1 update available in Creative Cloud Desktop

 

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