Saved files turn black

New Here ,
Jun 10, 2021 Jun 10, 2021

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Whenever I save a file on the cloud documents of illustrator the canvas turns black, it shows normal when im working on it but after saving it goes black, tried with old documents and the same thing happened, i want them to be transparent, help?

Sin título.png

 

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Bug, Draw and design, Import and export

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Adobe Community Professional ,
Jun 10, 2021 Jun 10, 2021

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Does View > Preview on CPU help?

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New Here ,
Jun 10, 2021 Jun 10, 2021

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Nope! Still saving as black!

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New Here ,
Jun 12, 2021 Jun 12, 2021

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Any help? SOS!

 

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Adobe Community Professional ,
Jun 12, 2021 Jun 12, 2021

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Does saving on the local desktop as a normal .ai file help?

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Adobe Employee ,
Jun 13, 2021 Jun 13, 2021

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Hi there,

 

Sorry to hear about your experience. Are you talking about the preview/thumbnail of the file? Do you see similar behavior when you try to see the files on the browser(https://assets.adobe.com/)? Have you tried to follow the suggestion given by @Ton Frederiks?

 

This information would help us assist you accordingly. Looking forward to your response.

 

Regards,

Ashutosh

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