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Saving a PDF out from Adobe Illustrator NOT WORKING, please help!

Community Beginner ,
Jul 22, 2017 Jul 22, 2017

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I have not been having issues saving my AI files to PDF's before, but now all of a sudden whenever I save a PDF out and then go to open that said PDF I am given the error:

"This is an Adobe® Illustrator® File that was

saved without PDF Content.

To Place or open this file in other

applications, it should be re-saved from

Adobe Illustrator with the "Create PDF

Compatible File" option turned on. This

option is in the Illustrator Native Format

Options dialog box, which appears when

saving an Adobe Illustrator le using the

Save As command."

I have tried resaving my AI file and making sure the "Create PDF Compatible File" is checked and it is, yet I am still having this issue?? Please help!

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correct answers 1 Correct answer

Community Expert , Jul 22, 2017 Jul 22, 2017

Have you tried to copy the objects from that document to another new document and re-save It again as pdf?

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Community Expert ,
Jul 22, 2017 Jul 22, 2017

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Have you tried to copy the objects from that document to another new document and re-save It again as pdf?

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Community Beginner ,
Jul 22, 2017 Jul 22, 2017

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This worked!! Thank you so much!! I have to see if i can figure out why it was doing that with a couple files? I am not sure if some files got corrupted or something? I just don't want to have to keep doing that. Thank you for your help

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Community Expert ,
Jul 22, 2017 Jul 22, 2017

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Do you by any chance save directly to a network?

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Community Beginner ,
Jul 22, 2017 Jul 22, 2017

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No the files are being saved directly onto my desktop

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Explorer ,
Feb 12, 2020 Feb 12, 2020

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Can you elaborate on this if it was saved to a network?

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Community Expert ,
Feb 12, 2020 Feb 12, 2020

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"Can you elaborate on this if it was saved to a network?"

 

Do you save to your local disk? Or somewhere in the cloud? In another room?

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New Here ,
Sep 06, 2018 Sep 06, 2018

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I've the same problem, I can't save the document. Pdf is not working and I tried to copie and to open a new document....

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Community Expert ,
Sep 06, 2018 Sep 06, 2018

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ingrids21552840  schrieb

I've the same problem, I can't save the document. Pdf is not working and I tried to copie and to open a new document....

Please create a new thread.

Tell us your system and version in the new thread.

Where do you save the files?

Is text in your file?

Do you have a printer connected and turned on?

Any third party plugins installed?

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Community Beginner ,
Sep 17, 2018 Sep 17, 2018

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Hi, I am also having this frustrating issue!!!

Mac OSX 10.13.6

upto date illustrator CC

Yes, text is in the file

Yes I have a printer connected and turned on.

What do you mean by third party plugins installed?

please help!

Lizzy

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Community Expert ,
Sep 17, 2018 Sep 17, 2018

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superfiveo  schrieb

Hi, I am also having this frustrating issue!!!

Mac OSX 10.13.6

upto date illustrator CC

Yes, text is in the file

Yes I have a printer connected and turned on.

What do you mean by third party plugins installed?

please help!

Lizzy

Please create a new thread.

Third party plugins are plugins that are not made by Adobe.

Where do you save your files, which options, how do you open them? WHich apps exactly do you use.

But please: in a new thread.

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New Here ,
Dec 13, 2019 Dec 13, 2019

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I am also having this issue! Please help! I need a pdf to go to print but the kinkos can't open it! 

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Adobe Employee ,
Dec 13, 2019 Dec 13, 2019

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Hi there,

 

Thanks for reaching out. I would request if you can post a new thread as it will be visible in recent threads to our expert and we can help faster that way.

 

Regards

Rishabh

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Community Beginner ,
Jan 05, 2020 Jan 05, 2020

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I am also having this same issue and I even created a new document and copied everything over and tried saving out as a PDF again and I'm getting the same error.

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Community Expert ,
Jan 05, 2020 Jan 05, 2020

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Is this version 24.0.1? Did you rebuild the preferences when updating?

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New Here ,
Jan 05, 2020 Jan 05, 2020

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Also having this issue. Have been using the same method to save my illustrator files to PDF's since 2012 and never had this issue. Use this method everyday for my design shop to create cards. Worked on Friday and tried tonight and keep getting this. Have tried opening a new doc and saving there. Closing the application all together, shutting down and restarting my computer, etc etc etc. Nothing is working. 


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Community Expert ,
Jan 06, 2020 Jan 06, 2020

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Is it version 24.0.1 and did you already reset the preferences?

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Community Beginner ,
Jan 06, 2020 Jan 06, 2020

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Yes, it is version 24.0.1 2020. Not entirely sure how to reset the preferences, but I'll try that. I do see that when you create a new AI document, I already have that box checked for the PDF to be compatible. 

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Community Expert ,
Jan 06, 2020 Jan 06, 2020

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Here's how: https://helpx.adobe.com/illustrator/using/setting-preferences.html

Since this erases your settings, you might want to use the "Rename the folder" method, because you can revert it.

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Community Beginner ,
Jan 06, 2020 Jan 06, 2020

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Resetting my preferences worked! Thanks!

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Adobe Employee ,
Feb 04, 2020 Feb 04, 2020

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Glad to hear it has been resolved! Feel free to reach out if you run into any other questions or issues in the future. Thanks!   

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New Here ,
Feb 03, 2020 Feb 03, 2020

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resetting preferences worked for me too. thank you!

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Community Beginner ,
Feb 03, 2020 Feb 03, 2020

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I'm having the same problem now. I'm using Mac OS 10.15.3, Adobe Illustrator 2020. The layouts are all purely typographic, there are no linked or embeded images. The text are intact. And when I use the "Save As a Copy" function, I get the error in Acrobat Reader. I'm a heavy Illustrator user. I don't understand what is causing the problem.

This came out instead...I don't understand what is going on.This came out instead...I don't understand what is going on.

 

 

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Adobe Employee ,
Feb 04, 2020 Feb 04, 2020

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Hi there,

 

Sorry to hear about the trouble. Could you please confirm if you have already tried resetting the preferences? If yes, I would request if you can confirm if this is happening on a specific file or on multiple files?

 

Regards

Rishabh

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Community Beginner ,
Feb 05, 2020 Feb 05, 2020

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I already resrt my preferences. It's happening on multiple files.

Thanks,

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