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I have never had an issue with scaling images/objects without distorting them. Lately when I go to scale an object or image my shift key is not working to hold the image so it does not loose any of its quality. I have checked and my shift keys do work. Is there something I may have switch off in Illustrator to make this happen?
If the shift key works fine ouside illustrator, then do one of these things to test:
1- restart your PC/Mac and try it on a new document
2- turn off GPU ( ctrl + E) and try again.
3- reset illustartor preferences settings
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Hi Kaitlin:
The Shift key should maintain the aspect ratio while resizing. If it isn't working, there may be another application causing a conflict. To test this theory, close all applications, reboot your computer and only open Illustrator. Is the Shift key working correctly now? If not, consider the applications that auto-load. Common culprits are browsers (Chrome), browser extensions, antivirus and anti-malware applications.
~Barb
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If the shift key works fine ouside illustrator, then do one of these things to test:
1- restart your PC/Mac and try it on a new document
2- turn off GPU ( ctrl + E) and try again.
3- reset illustartor preferences settings
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Hi kaitlin ritenour,
I would like to know if the steps suggested above worked for you, or the issue still persists.
Kindly update the discussion if you need further assistance with it.
Thanks,
Srishti
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Thanks! Reset illustrator preferences settings was all it took for me to get back the ability to scale with the Shift Key again.