I have never had an issue with scaling images/objects without distorting them. Lately when I go to scale an object or image my shift key is not working to hold the image so it does not loose any of its quality. I have checked and my shift keys do work. Is there something I may have switch off in Illustrator to make this happen?
The Shift key should maintain the aspect ratio while resizing. If it isn't working, there may be another application causing a conflict. To test this theory, close all applications, reboot your computer and only open Illustrator. Is the Shift key working correctly now? If not, consider the applications that auto-load. Common culprits are browsers (Chrome), browser extensions, antivirus and anti-malware applications.
If the shift key works fine ouside illustrator, then do one of these things to test:
1- restart your PC/Mac and try it on a new document
2- turn off GPU ( ctrl + E) and try again.
3- reset illustartor preferences settings
Hi kaitlin ritenour,
I would like to know if the steps suggested above worked for you, or the issue still persists.
Kindly update the discussion if you need further assistance with it.
Thanks! Reset illustrator preferences settings was all it took for me to get back the ability to scale with the Shift Key again.