Highlighted

Scamming for more money! Worst service I have ever used

New Here ,
Oct 10, 2020

Copy link to clipboard

Copied

I started an adobe illustrator trial in end of August and cancelled it 5 days after trying to use it since it was too complicated for me. I cancelled the trial and I thought I could rest assured that I would not be charged and deleted the app since it was of no use to me. My husband just asked me about 2 recurring charges from adobe he noticed on our cc account, and I went back to see that they have been charging me since September! I tried to cancel and they're charging me more money to cancel it! And the chat representative is offering me 3 months free service, otherwise they will charge me and said he would "suggest I proceed with the three month offer" otherwise I'll have to pay more. 

I told him I require a full refund and I would be getting a lawyer to sue for malpractice and unfair trade policies so he immediately said they would waive my cancellation fee and cancelled the subscription. I need my refund on the two months I was charged! This is unacceptable! Disgusting practices by what I thought was a well reputed tech company!

TOPICS
Activation billing and install, Performance

Views

58

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Scamming for more money! Worst service I have ever used

New Here ,
Oct 10, 2020

Copy link to clipboard

Copied

I started an adobe illustrator trial in end of August and cancelled it 5 days after trying to use it since it was too complicated for me. I cancelled the trial and I thought I could rest assured that I would not be charged and deleted the app since it was of no use to me. My husband just asked me about 2 recurring charges from adobe he noticed on our cc account, and I went back to see that they have been charging me since September! I tried to cancel and they're charging me more money to cancel it! And the chat representative is offering me 3 months free service, otherwise they will charge me and said he would "suggest I proceed with the three month offer" otherwise I'll have to pay more. 

I told him I require a full refund and I would be getting a lawyer to sue for malpractice and unfair trade policies so he immediately said they would waive my cancellation fee and cancelled the subscription. I need my refund on the two months I was charged! This is unacceptable! Disgusting practices by what I thought was a well reputed tech company!

TOPICS
Activation billing and install, Performance

Views

59

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 10, 2020 0
Adobe Community Professional ,
Oct 10, 2020

Copy link to clipboard

Copied

You are talking to users here, not employees. You need to talk to customer service. You might try tweeting to @adobecare

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 10, 2020 0
andz LATEST
Explorer ,
Oct 11, 2020

Copy link to clipboard

Copied

most trial will end with out payment unless you had avail a subscription.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 11, 2020 0