Screenshots not opening in illustrator

New Here ,
Apr 28, 2021 Apr 28, 2021

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I'm trying to drag and drop screenshots in png format into illustrator, but it says that the format is not supported. How do I fix this? Is this a bug? or is this a windows screenshot problem?

 

Screenshot (791).png

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Bug, How to, Import and export

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Adobe Community Professional ,
Apr 28, 2021 Apr 28, 2021

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Check if they are 8/bits channel and try if resave in Photoshop helps.

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New Here ,
Apr 28, 2021 Apr 28, 2021

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Update: It's not just screenshots, this is happening to all PNGs

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Adobe Community Professional ,
Apr 28, 2021 Apr 28, 2021

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If they are 8/bits channel and if resave in Photoshop does not help, you may try to reset your preferences.

https://community.adobe.com/t5/illustrator/how-to-reset-illustrator-preferences/td-p/10602277

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