Scrubby Zoom disable when I placed a grey scale image into Illustrator

New Here ,
Mar 26, 2021 Mar 26, 2021

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I found that the Illustrator will automatically changed to CPU preview when I placed a gray scale image. I believe this deactivated the scrubby zoom feature. Anyone can help? I love scrubby zoom  T_T

 

• Animated Zoom has activated all the time.

 

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Bug, Feature request, How to

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Adobe Employee ,
Apr 18, 2021 Apr 18, 2021

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Hi there,

 

Sorry to hear about your experience. I hope your issue is resolved now. If you still have issues, please share version of OS & Illustrator? Please make sure you have updated your OS & GPU to the latest version.

If you still have issues, we'd appreciate if you can share a small video of your workflow so that we can try to replicate it on our end.

Looking forward to your response.

 

Regards,

Ashutosh

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