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Se ha generado un informe de bloqueo

New Here ,
Aug 23, 2020

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Por favor, ayúdenme, ya son varios días que he querido abrir Illustrator y no he podido... 😞

 

oliverggl_0-1598221670831.png

 

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Se ha generado un informe de bloqueo

New Here ,
Aug 23, 2020

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Por favor, ayúdenme, ya son varios días que he querido abrir Illustrator y no he podido... 😞

 

oliverggl_0-1598221670831.png

 

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Adobe Community Professional ,
Aug 23, 2020

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Hi try to install all latest version softwares in your system and install latest version of creative cloud desktop application...regards

Ali Sajjad

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New Here ,
Aug 24, 2020

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Hola, Ali. 

 

Gracias por tu respuesta. Hice eso y no funciona, me sigue dando el mismo error, incluso lo desinstalé e instalé la última versión y nada.

 

😞

 

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Adobe Community Professional ,
Aug 24, 2020

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Hola.

Te aconsejo borrar completamente la carpeta de preferencias.

La podés localizar en el siguiente directorio:

C:\Users\"TU USUARIO\AppData\Roaming\Adobe

Adobe Prefs Windows.png

 

 

 

 

 

 

 

Después de borrarla, reinicia tu computadora y abre Illustrator nuevamente.

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New Here ,
Aug 24, 2020

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Hola, ya lo hice y tampoco resultó. 

Ya no sé qué hacer. He instalado el programa en otra ubicación. 

Este es mi equipo. El programa funcionaba bien hasta hace unos días, no sé qué ocurre 😞

oliverggl_0-1598323022033.png

 

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Adobe Employee ,
Aug 27, 2020

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Hi Oliver,

 

Sorry to hear about this. Please make sure you have Adobe Illustrator, Windows 10 & GPU updated to the latest version.

In addition to that, please try logging into Hidden Admin account (https://www.youtube.com/watch?v=EfbMs3w-Z3s&t=53s). Check how the application works there. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors: https://helpx.adobe.com/in/illustrator/kb/preferences-folder-read-only-error.html.

Let us know if it helps.

 

Regards,

Ashutosh

 

This video shows how to enable the hidden administrator account on Windows 10. This works for Windows 8 and 7 seven as well. Here is the command to enable th...

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New Here ,
Aug 27, 2020

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Hola, gracias por escribir y por tratar de ayudar.

No tengo usuarios ni mucho menos claves, por eso no necesita permisos. Al ejecutar el comando del video no pasa nada. Copio el mensaje de error que me aparece, para ver si alguien puede ayudarme.

 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="3.0.1" clientVersion="3.0.1" applicationName="Adobe Illustrator" applicationVersion="24.2.0" build="490" source="Windows-Client" crashType="n/a">
<time year="2020" month="8" day="27" hour="21" minute="36" second="41" timeoffset="-300" timezone="Hora est. Pacífico, Sudamérica"/>
<user guid="776b3bd0-3d6c-46a7-8d7d-bbc4eab54fb4"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="19041" applicationlanguage="es-es" userlanguage="es-PE" oslanguage="es-MX" ram="32681" machine="AMD Ryzen 9 3900X 12-Core Processor" model="AMD64 Family 23 Model 113 Stepping 0" cpuCount="24" cpuType="8664" cpuFreq="3793 MHz"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 2060 SUPER" description="NVIDIA GeForce RTX 2060 SUPER" driverDate="20200515000000.000000-000" driverVersion="26.21.14.4614" videoModeDescription="1600 x 900 x 4294967296 colores" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1F06&#38;SUBSYS_30623842&#38;REV_A1&#92;4&#38;2AE1B128&#38;0&#38;0019" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFB165403D3">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFB165403D3" symbolname="load_torq_native"/>
<stackStatement index="1" address="0x00007FFB16454028" symbolname="load_torq_native"/>
<stackStatement index="2" address="0x00007FFB16450E95" symbolname="load_torq_native"/>
<stackStatement index="3" address="0x00007FFB1644CB4C" symbolname="load_torq_native"/>
<stackStatement index="4" address="0x00007FFB1644ADF4" symbolname="load_torq_native"/>
<stackStatement index="5" address="0x00007FFB1644A53E" symbolname="load_torq_native"/>
<stackStatement index="6" address="0x00007FFB164503C8" symbolname="load_torq_native"/>
<stackStatement index="7" address="0x00007FFB16562DEC" symbolname="load_torq_native"/>
<stackStatement index="8" address="0x00007FFB1655AD16" symbolname="load_torq_native"/>
<stackStatement index="9" address="0x00007FFB168948C0" symbolname="CrashForExceptionInNonABICompliantCodeRange"/>
<stackStatement index="10" address="0x00007FFB16893DCB" symbolname="CrashForExceptionInNonABICompliantCodeRange"/>
<stackStatement index="11" address="0x00007FFB16894148" symbolname="CrashForExceptionInNonABICompliantCodeRange"/>
<stackStatement index="12" address="0x00007FFB16893F4E" symbolname="CrashForExceptionInNonABICompliantCodeRange"/>
<stackStatement index="13" address="0x00007FFB16A8E35D" symbolname="CrashForExceptionInNonABICompliantCodeRange"/>
<stackStatement index="14" EndlessStack="TRUE"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000000"/>
<register name="RBX" value="0x0000000000000000"/>
<register name="RCX" value="0x3BD4D34BC17A0000"/>
<register name="RDX" value="0x0000000000000001"/>
<register name="RSI" value="0x0000007C427FDF70"/>
<register name="RDI" value="0x000001D121E535D0"/>
<register name="RSP" value="0x0000007C427FDE30"/>
<register name="RBP" value="0x0000007C427FDF78"/>
<register name="RIP" value="0x00007FFB165403D3"/>
<register name="EFL" value="0x0000000000010256"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

<binaryImageSet>
</binaryImageSet>
<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

</crashreport>

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