session antérieure impossible d'ouvrir

New Here ,
Dec 18, 2020 Dec 18, 2020

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bonjour, 

 

mon illustrator ne s'ouvre pas et m'affiche comme message "une session antérieure d'illustrator est en cours de fermeture...." comment faire pour ouvrir l'application qui ne s'ouvre pas du tout

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Adobe Community Professional ,
Dec 18, 2020 Dec 18, 2020

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You might check to see if this page for troubleshooting helps.

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Adobe Employee ,
Dec 20, 2020 Dec 20, 2020

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Hi there,

 

Sorry to hear about this. Would you mind sharing version of the OS & Illustrator? Have you tried restarting your computer? Is your Adobe app & OS updated to the latest version?
Did you make any recent changes in your computer? This information would help us assist you accordingly.

In addition to suggestion given by Myra, please try suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...).

Hope it helps.

 

Regards,

Ashutosh

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