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Severe slow scrolling mouse speeds in latest illustrator, unusable

New Here ,
Oct 07, 2020

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Have just installed 5x 2020 iMac's and a 16" MBP with latest OS and updates

All running latest install and updates of Adobe 2020.

 

Made a new A4 page with a few boxes on it.

 

Wireless Apple mouse is unuseable in illustrator to scroll (have to wait for scroll motion before you can touch anything in the file)

Wired mouse not much better

Found one Gaming wireless mouse to scroll effectively.

 

Grabber hand works ok but jittery

 

Have to use Illustrator but it's unusable as a design or production tool.

 

Have uninstalled and reinstalled still same issue

 

Unusable

Example video attached

 

 

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Bug, Draw and design, Performance, Print and publish

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Severe slow scrolling mouse speeds in latest illustrator, unusable

New Here ,
Oct 07, 2020

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Have just installed 5x 2020 iMac's and a 16" MBP with latest OS and updates

All running latest install and updates of Adobe 2020.

 

Made a new A4 page with a few boxes on it.

 

Wireless Apple mouse is unuseable in illustrator to scroll (have to wait for scroll motion before you can touch anything in the file)

Wired mouse not much better

Found one Gaming wireless mouse to scroll effectively.

 

Grabber hand works ok but jittery

 

Have to use Illustrator but it's unusable as a design or production tool.

 

Have uninstalled and reinstalled still same issue

 

Unusable

Example video attached

 

 

TOPICS
Bug, Draw and design, Performance, Print and publish

Views

46

Likes

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 07, 2020 0
Adobe Community Professional ,
Oct 08, 2020

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The Macbook Pro 16" is famous in this forum.

Have you disabled the dictation service in the preferences?

And also the automatic GPU switching?

What happens when you turn off GPU acceleration in the preferences?

Does Illustrator have full disk access?

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Oct 08, 2020 0
Jammernz LATEST
New Here ,
Oct 08, 2020

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The video on the MBP was a example of how bad illustrator was permforming.

It is far worse on the new 2020 iMacs. I installed 5 new imacs and all perform the same.

The scroll on the mouse is unusable. Users have to use the grabber hand to move any direction in illustrator.

 

 

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Oct 08, 2020 0
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