Shared Library Not Showing

New Here ,
May 28, 2021 May 28, 2021

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My colleage invited me to collaborate with his library. When I clicked on the "Start collaborating" button in the email invite, it does not show up in my CC online nor the Adobe app libraries. I quite out of the programs and restarted my mac and I don't see anything. Thoughts?

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Adobe Community Professional ,
May 28, 2021 May 28, 2021

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Are you logged into the same account your colleague sent the e-mail to?

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New Here ,
May 28, 2021 May 28, 2021

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Yes

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Adobe Employee ,
Jun 04, 2021 Jun 04, 2021

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Hi there,

 

Sorry to hear about your experience. Have you tried logging out and logging back into the Creative Cloud app? You may also check the shared content on this link: https://assets.adobe.com/libraries

Hope it helps.

 

Regards,

Ashutosh

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New Here ,
Jun 05, 2021 Jun 05, 2021

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I tried those things already and it didn't work. I ended up creating folders of my own and adding the company logos in there.

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Adobe Community Professional ,
Jun 05, 2021 Jun 05, 2021

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It could be security settings or firewall settings. I cannot use shared libraries at work, but on my home computer it works well

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Adobe Community Professional ,
Jun 05, 2021 Jun 05, 2021

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That happened to me before, I gave a client my email, but I was logged into my CC account with a different email. The email invite needs to match the login account email.

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