shortcuts don't work

New Here ,
Dec 28, 2020

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Hi, I've just update my MacOS to Big Sur and shortcuts in Illustrator don't work... space bar, zoom... nothing of the common ones...

Any help!?¿

thanks!!!

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Activation billing and install

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Adobe Community Professional ,
Dec 28, 2020

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I've had such problems on previous systems. While the work was going on, suddenly the shortcuts were not working. A very simple and classic solution would be to restart the computer. In some cases, simply turning the program off and on was also helpful.

Apple and Adobe conflicts started to occur frequently. It is upsetting to have performance problems with the software hosted on Apple System and Hardware ...

Sometimes I wonder if the difference with Windovs is closing.

Graphic Designer Educator / PrePress Consultant

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Adobe Employee ,
Jan 03, 2021

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Hi there,

 

Sorry to hear about this. Would you mind sharing the version of the Adobe Illustrator?

Have you tried resetting preferences of the app? If not, please try doing that & let us know if it helps.

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

Looking forward to your response.

 

Regards,

Ashutosh

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