Shutterstock images not opening with illustrator...help

[#1]

what is this new error

[#2]

what is this new error

[#3]

Have you sent the file to see what they come back with..?

Or have you run through this list...?

https://helpx.adobe.com/illustrator/kb/troubleshoot-damaged-illustrator-files.html

[#4]

Will be difficult to solve without having the actual file.

Can you still open it with older versions of Illustrator?

What does Shutterstock say? This might also be caused by their infrastructure sending you a damaged file.