Sign in Error

[guilherme5ED6]

Hi,

When I open Adobe Illustrator, it shows that I have to sign in. I signed in, but the app closes ramdomly after about 10 or 15 seconds. I already tried to do that so many times, and even the Creative Cloud Application didn't work, after 1 minute or longer, it shows that i logged out, but i didn't. Now I'm trying to uninstall the app and install again, hope this work. If someone knows how to fix it, please help me!

Thanks,

Guilherme

[Ashutosh_Mishra]

Hi there,

Sorry to hear about your experience. Please try following instructions given on help article(https://helpx.adobe.com/in/manage-account/kb/account-password-sign-help.html) & see how it goes.

You may also try resetting the preferences of the Adobe Illustrator. Let us know if it helps.

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

Hope it helps.

Regards,

Ashutosh