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Has anyone experienced program performance issues? Since I made the update to the latest version I have been having performance problems. The program is too slow and I have a good team, yet simple slow processes are done in light files such as scaling a text or a simple vector.
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Have you made sure that "dictation" is turned off if you're on a mac? This solved all of my problems.
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Hi there,
Thanks for reaching out. Would you mind sharing some more information like:
1. Version of OS.
2. Is it happening with just 1 file or all the files?
3. Are files saved locally or on a network?
All this information will help us understand issue better.
I'd also recommend you to reset the preferences of Illustrator once. You may try following the steps below:
For MAC
For Windows
Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.
Let us know how it goes.
Regards,
Ashutosh
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Gracias por al respuesta, voy a probar estas sugerencias y volverè a comentar.
Saludos
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I just upgraded to Illustrator 24.1. Having similar issues with horrible latency and bogging down my entire system. I completed all of these steps and I'm still experiencing serious issues. I'm on a MacBook Pro using Mojave. It happens with any file and I'm not saving to a network. I've been a hardcore Illustrator user for 3 decades. This is really a problem. I made this video of what's happening.
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Were you able to get this resolved? I am having the same issues.
I am running Mojave 10.14.6 and attempted Illustrator ver 24.3. But was unsuable. Every click of the mouse casued the spinning beach ball for several seconds. Tried rolling back to ver 24.2, but everything is still very slow.
Have tried a few of the following things I have read on here, and seen a slight improvment. Still very bad though. Made sure dictation is off, have turned on only CPU viewing mode, changed system display preferences to Adobe RGB (1998) color settings (although it makes color look very bad on screen).
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Thanks for sharing this. Tried it. Unfortunately, it didn't work.
Everything just feels sluggish. And it's all vector. Like we're moving at 1/4 speed on everthing.
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Saving is extremely slow over here. A very simple file (few rectangles) saving on a local SSD takes 3 to 4 seconds on an iMac pro 64Gb...
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I have sent you a DM, please check.
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Hi there,
We're so sorry to hear that you are having trouble. We're currently investigating this issue. In addition the details asked by Ashutosh, please share:
You can ignore if you have already shared any of these information.
Regards,
Srishti
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HOla, gracias por la respuesta.
El problema es recurrente en archivos Ai, todo se guarda en discos locales. El problema no es solo al guardar, algunas veces se "pega" y no arrastra los objetos y toca mnoverlos dentro del espacio con las flechas arroba/abajo/derecha/izquierda, se desaparece el caudro delimitador con la opciòn activa. Desde que se hizo la actualizaciòn el rendimietno no es el mejor.
No se ha hecho actualizciones que menciona, es desde que se actualizòla suite, de hecho creò nuevas carpetas y estaba la versiòn anterior y la nueva instaladas, obviamente ya se dejò solo la 2020 y se desinstalò la anterior de la manera correcta.
Saludos
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Hi Saludos,
Thanks for sharing all these details. I am hopeful that the issue is resolved by now. If not, we might need to check this on live session. Please head here (https://helpx.adobe.com/support.html) and select the chat button in the lower-right corner of the page. We can help troubleshoot faster that way.
Regards!
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I'm experiencing exactly the same problem, it all began when I updated to Catalina, not only with adobe software, but with Cinema 4d, and draging elements whithin the desktop,
Now I'm working on a brand new imac and it is doing the same, the only constant is my wacom tablet, I'll try with a new tablet to see if the tablet is the problem,
Any sugestion?
Thanks.
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Did anyone find a fix for this? I've been struggling with Illustrator for weeks now, there's like a 1-2 second lag on everyting, even moving a square vector. TBH, I only purchase Creative Cloud as there's no other option availble. I've no need for any of the updates offered, so it grinds my gears a little to pay for updates I don't desire that slow my work down.
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Same here, it took over 2 minutes to save a 270Kb vector image, I wonder why. Previous versions didn't do this
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Having a similar issue but it's not with saving. Whenever I open a file, it is so slow moving that I can't do any of my work.
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Hi there,
So sorry to hear about this. I would request if you can share the details asked above by Ashutosh. This will help us understand the issue and help accordingly.
Regards,
Srishti
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Hi, I'm experiencing some issues with the latest version of Illustrator too, it is imposible to drag or move objects and everithing is super slow, I tried with a diferent computer and it is the same, is it posible that there is something wrong with my Icloud?, I'm running the file locally and I have IOS Catalina instaled,
Any sugestion?,
Thanks.
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Hi Abraham,
Sorry to hear that you are having trouble. There are multiple factors, both internal and external to InDesign application that can lead to slow performance.
Please create a new thread and share the details asked above. This will help us identify what is making application slow and then we can troubleshoot it accordingly.
Regards!
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Hi,
I've been having the same problem for the last month... This non ability to drag things properly is driving me crazy haha 😞
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Having a similar slow save with Illustrator 24.1 for a 10MB file use 54GB from RAM!!! It's impossible to work in this updated version.
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Have you made sure that "dictation" is turned off if you're on a mac? This solved all of my problems.
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WOOOOOW, Thanks so much ! This solved my problem 🙂
So happy about this !!!
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This just saved my life! Thank you!
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Can I ask, when you say dictation do you mean in keyboard prefs. This issue is driving me nuts myself and want to solve it.
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Your system has a dictation feature (voice recognition) and turning this off altogether has solved issues for people in the past.