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Slow Performance after Illustrator 2020 update on macOS

Community Beginner ,
Nov 26, 2019

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Has anyone experienced program performance issues? Since I made the update to the latest version I have been having performance problems. The program is too slow and I have a good team, yet simple slow processes are done in light files such as scaling a text or a simple vector.

 

[Moving from generic Start/Help forum to the specific Program forum... Mod]
[To find a forum for your program please start at https://community.adobe.com/]

{Renamed by MOD}

 

Have you made sure that "dictation" is turned off if you're on a mac? This solved all of my problems. 

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Slow Performance after Illustrator 2020 update on macOS

Community Beginner ,
Nov 26, 2019

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Has anyone experienced program performance issues? Since I made the update to the latest version I have been having performance problems. The program is too slow and I have a good team, yet simple slow processes are done in light files such as scaling a text or a simple vector.

 

[Moving from generic Start/Help forum to the specific Program forum... Mod]
[To find a forum for your program please start at https://community.adobe.com/]

{Renamed by MOD}

 

Have you made sure that "dictation" is turned off if you're on a mac? This solved all of my problems. 

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Adobe Employee ,
Nov 27, 2019

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Hi there,

 

Thanks for reaching out. Would you mind sharing some more information like:

1. Version of OS.

2. Is it happening with just 1 file or all the files?

3. Are files saved locally or on a network?

 

All this information will help us understand issue better.

I'd also recommend you to reset the preferences of Illustrator once. You may try following the steps below:

 

For MAC 

  • Close all Adobe applications. 
  • Go to locations 
  • ~/Library/Caches 
  • ~/Library/Application Support/Adobe 
  • ~/Library/Preferences 
  • Rename  Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 24 Settings folders to   Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 24 Settings.old 
  • Launch Illustrator from the Creative Cloud. 

  

For Windows 

  • Close all Adobe applications. 
  • Go to Location C:\Users\user\AppData\Roaming\Adobe 
  • Rename  Adobe Illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old and Adobe Illustrator 24 Settings.old 
  • Launch Illustrator from the Creative Cloud. 

 

Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.  

 

Let us know how it goes.

 

Regards,

Ashutosh

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Community Beginner ,
Dec 06, 2019

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Gracias por al respuesta, voy a probar estas sugerencias y volverè a comentar.


Saludos

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Community Beginner ,
Apr 03, 2020

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I just upgraded to Illustrator 24.1.  Having similar issues with horrible latency and bogging down my entire system. I completed all of these steps and I'm still experiencing serious issues. I'm on a MacBook Pro using Mojave. It happens with any file and I'm not saving to a network. I've been a hardcore Illustrator user for 3 decades. This is really a problem. I made this video of what's happening.

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New Here ,
Sep 14, 2020

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Were you able to get this resolved? I am having the same issues.

 

I am running Mojave 10.14.6 and attempted Illustrator ver 24.3. But was unsuable. Every click of the mouse casued the spinning beach ball for several seconds. Tried rolling back to ver 24.2, but everything is still very slow.

 

Have tried a few of the following things I have read on here, and seen a slight improvment. Still very bad though. Made sure dictation is off, have turned on only CPU viewing mode, changed system display preferences to Adobe RGB (1998) color settings (although it makes color look very bad on screen).  

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New Here ,
May 14, 2020

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Thanks for sharing this. Tried it. Unfortunately, it didn't work. 

Everything just feels sluggish. And it's all vector. Like we're moving at 1/4 speed on everthing. 

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Explorer ,
Nov 28, 2019

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Saving is extremely slow over here. A very simple file (few rectangles) saving on a local SSD takes 3 to 4 seconds on an iMac pro 64Gb...

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Adobe Employee ,
Nov 28, 2019

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I have sent you a DM, please check.

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Adobe Employee ,
Nov 28, 2019

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Hi there,

 

We're so sorry to hear that you are having trouble. We're currently investigating this issue. In addition the details asked by Ashutosh, please share:

  • Is the issue related to a specific workflow/ feature/ tool?
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently. 
  • What is file format (Ai/ EPS/ SVG)?
  • Graphic Card and RAM installed on your system?
  • Where the files are saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)? 

 

You can ignore if you have already shared any of these information. 

 

Regards,

Srishti

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Community Beginner ,
Dec 06, 2019

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HOla, gracias por la respuesta.

El problema es recurrente en archivos Ai, todo se guarda en discos locales. El problema no es solo al guardar, algunas veces se "pega" y no arrastra los objetos y toca mnoverlos dentro del espacio con las flechas arroba/abajo/derecha/izquierda, se desaparece el caudro delimitador con la opciòn activa. Desde que se hizo la actualizaciòn el rendimietno no es el mejor.

 

No se ha hecho actualizciones que menciona, es desde que se actualizòla suite, de hecho creò nuevas carpetas y estaba la versiòn anterior y la nueva instaladas, obviamente ya se dejò solo la 2020  y se desinstalò la anterior de la manera correcta.

 

Saludos

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Adobe Employee ,
Dec 12, 2019

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Hi Saludos,

 

Thanks for sharing all these details. I am hopeful that the issue is resolved by now. If not, we might need to check this on live session. Please head here (https://helpx.adobe.com/support.html) and select the chat button in the lower-right corner of the page. We can help troubleshoot faster that way. 

 

Regards!

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New Here ,
Apr 22, 2020

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I'm experiencing exactly the same problem, it all began when I updated to Catalina, not only with adobe software, but with Cinema 4d, and draging elements whithin the desktop,

Now I'm working on a brand new imac and it is doing the same, the only constant is my wacom tablet, I'll try with a new tablet to see if the tablet is the problem, 

 

Any sugestion? 

 

Thanks.

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Explorer ,
Apr 01, 2020

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Same here, it took over 2 minutes to save a 270Kb vector image, I wonder why. Previous versions didn't do this

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New Here ,
Apr 01, 2020

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Having a similar issue but it's not with saving. Whenever I open a file, it is so slow moving that I can't do any of my work.

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Adobe Employee ,
Apr 02, 2020

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Hi there, 

 

So sorry to hear about this. I would request if you can share the details asked above by Ashutosh. This will help us understand the issue and help accordingly.

 

Regards,

Srishti

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New Here ,
Apr 06, 2020

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Hi, I'm experiencing some issues with the latest version of Illustrator too, it is imposible to drag or move objects and everithing is super slow,  I tried with a diferent computer and it is the same, is it posible that there is something wrong with my Icloud?, I'm running the file locally and I have IOS Catalina instaled, 

Any sugestion?, 

Thanks.

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Adobe Employee ,
Apr 22, 2020

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Hi Abraham,

 

Sorry to hear that you are having trouble. There are multiple factors, both internal and external to InDesign application that can lead to slow performance.

Please create a new thread and share the details asked above. This will help us identify what is making application slow and then we can troubleshoot it accordingly.

 

Regards!

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Community Beginner ,
Jun 12, 2020

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Hi,

 

I've been having the same problem for the last month... This non ability to drag things properly is driving me crazy haha 😞

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New Here ,
Apr 06, 2020

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Having a similar slow save with Illustrator 24.1 for a 10MB file use 54GB from RAM!!! It's impossible to work in this updated version.

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Community Beginner ,
Apr 06, 2020

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Have you made sure that "dictation" is turned off if you're on a mac? This solved all of my problems. 

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Community Beginner ,
Jun 12, 2020

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WOOOOOW, Thanks so much ! This solved my problem 🙂

 

So happy about this !!!

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New Here ,
Apr 22, 2020

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I am having similar issues, even moving a rectangle or piece of text is a several second delay. This applies to every AI file I open.

iMac 3.3GHz Intel Core i7

OSv 10.14.6

16 GB of RAM. 

I will try the change of preferences process below and see if it helps. Illustrator 2019 was very fast by comparison.

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New Here ,
May 15, 2020

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Deleting the Illustrator Preferences did NOT work for me. However, disabling GPU Performance seems to prevent my system from crashing. How do I remedy this problem (other than disabling a feature I should have access to)?

     Intel® Iris® PreoGraphics 6200

    Version: 4.1 INTEL-12.10.17

See system specs above.

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