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Slow performance while launching Illustrator 2020

New Here ,
Apr 30, 2020

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hello 

 

I updated my AI to 24.1.2 now it takes around 5 min to open I reset preferences with no luck 

 

2 months ago when i click on the program icon it was launched immediately 

 

{Renamed by MOD}

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Slow performance while launching Illustrator 2020

New Here ,
Apr 30, 2020

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hello 

 

I updated my AI to 24.1.2 now it takes around 5 min to open I reset preferences with no luck 

 

2 months ago when i click on the program icon it was launched immediately 

 

{Renamed by MOD}

TOPICS
Performance

Views

81

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Apr 30, 2020 0
Adobe Employee ,
May 06, 2020

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Hi there,

 

So sorry to hear about this issue. That is definitely not a typical experience with Adobe applications. Let us fix this for you. Could you please share few more details like:

  • Operating system you are working on?
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.
  • Does resetting Illustrator Preferences (https://helpx.adobe.com/in/illustrator/using/setting-preferences.html) help resolve the issue? 
    Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

 

Looking forward to your response!

 

Regards,

Srishti

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