Solid black box over procreate PDF image in illustrator

Community Beginner ,
Dec 15, 2020 Dec 15, 2020

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I'm working with a graphic designer on a project for my brand and they sent me a vector PDF image that was created in procreate. I have no issues viewing the image in Adobe Acrobat, however when I open the PDF in illustrator it is completely black. See the attached image.

20201216_001740

Has anyone encountered this before? Any help would be appreciated. 

 

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Bug, How to

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Explorer ,
Dec 16, 2020 Dec 16, 2020

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Illustrator won't convert PDFs try asking for an SVG file from the designer you are working with
Even if the illustrator converts the pdf it won't be as an edited conversion it can be seen as an image file in illustrator

try asking fot SVG ot ESP file ! 

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Community Beginner ,
Dec 16, 2020 Dec 16, 2020

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Thank you, I'll definitely do that!

 

It was weird because illustrator let me open the first PDF they sent and I was able to complete one label design, but after that is when illustrator started giving me 'the file could not be opened' pop-ups.

 

Thank you again!

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Adobe Community Professional ,
Dec 16, 2020 Dec 16, 2020

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Procreate doesn't export vector artwork.

 

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Community Beginner ,
Dec 16, 2020 Dec 16, 2020

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Thank you, Monika! It was a actually a vector file that they saved as a PDF (sorry, I may have worded that incorrectly in my original post). 

 

Not sure if these particular files had a bug or not because I haven't had any issues in the past with PDFs that were sent to me. And all of those illustrations were designed in procreate as well.

 

Thanks again!

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Adobe Community Professional ,
Dec 16, 2020 Dec 16, 2020

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Procreate creates raster images, so what created the vector file that ended up in the PDF? Was there some conversion involved?

Or is this just a raster image stored in a PDF?

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Community Beginner ,
Dec 16, 2020 Dec 16, 2020

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Hi Doug,

 

To be honest, I'm not sure. I'll have bring this up to the graphic designer. They never had any issues before like this so they're just as confused as I am.

 

Thanks!

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Adobe Community Professional ,
Dec 16, 2020 Dec 16, 2020

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To be clear, is this the workflow?

 

Procreate > Export to PDF > Place in Illustrator

 

Or are there other steps we could be missing?

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Community Beginner ,
Dec 16, 2020 Dec 16, 2020

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Yes, pretty sure that's all they did. 

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Adobe Community Professional ,
Dec 17, 2020 Dec 17, 2020

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Can you get them to export a TIFF instead?

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Community Beginner ,
Dec 17, 2020 Dec 17, 2020

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They ended up saving as a high resolution jpg. Not sure why this particular art illustration pdf is giving issues. I never had problems before and all art illustrations were designed in Procreate and saved as pdfs.

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Adobe Community Professional ,
Dec 16, 2020 Dec 16, 2020

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There is no way that Procreate exports vector artwork.

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Explorer ,
Dec 16, 2020 Dec 16, 2020

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https://www.autotracer.org/ 

Think this can convert your needs ! @AMD.  @Monika Gause @Doug A Roberts 

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Adobe Community Professional ,
Dec 17, 2020 Dec 17, 2020

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This also can't make sense out of a black rectangle.

 

The only thing that really helps here is educate this graphic designer who thinks that Procreate is a good choice for making a logo.

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Explorer ,
Dec 17, 2020 Dec 17, 2020

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Haaa  I Agree! 

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Community Beginner ,
Dec 17, 2020 Dec 17, 2020

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It's for an art illustration, which they have done multiple times for me and other clients, and all were created in Procreate. All files were PDFs and I never encountered any issues opening in illustrator. 

 

The only issue they are having is when they move the art illustration file from Procreate into illustrator to embed. That's when the black box appears.

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Adobe Community Professional ,
Dec 17, 2020 Dec 17, 2020

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Nobody knows how Procreate writes PDFs.

It would be far safer tonot use the format for that purpose. Better use PSD, Procreate cannot export vector content and nobody knows if it can properly handle color management, so exporting PDF doesn't make any sense.

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