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Starting Illustrator

Community Beginner ,
Oct 01, 2018 Oct 01, 2018

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I often encounter problems when I starting up Photoshop, Illustrator and Indesign.

I work with iMac 27-inch 2017, macOS High Sierra and Wacom Cintiq 27QHD

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correct answers 1 Correct answer

Engaged , Oct 01, 2018 Oct 01, 2018

Have you tried uninstalling all of the software (Including Creative Cloud) and reinstalling?

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Engaged ,
Oct 01, 2018 Oct 01, 2018

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Paulo,

This post means nothing without context - Please provide more information;

The version of the software you're using, what problems occur? do you get an error message?

These are all useful bits of information to better help you.

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Community Beginner ,
Oct 01, 2018 Oct 01, 2018

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I use the latest versions of the Adobe software.

The software is freezing while starting up or while open a document. it occurs more and more during de last weeks.

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Community Expert ,
Oct 01, 2018 Oct 01, 2018

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Do you have any third party plugins installed?

Where are files located?

Are all fonts checked and OK?

Is this a new installation?

Has ever been a previous version installed?

Did this ever work correctly?

Is a printer connected, set up as a default printer and turned on?

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Advisor ,
Oct 01, 2018 Oct 01, 2018

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As Charles suggested, provide more information what is the issue your facing and share screenshots of the error message.

Vishu Aggarwal
Adobe Certified Instructor, Professional and Expert

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Engaged ,
Oct 01, 2018 Oct 01, 2018

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Have you tried uninstalling all of the software (Including Creative Cloud) and reinstalling?

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Community Beginner ,
Oct 02, 2018 Oct 02, 2018

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This solution seems to work.

Thanks!

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