Stuck on brush tool

[lyrkalas]

For the past couple of days Illustrator has been stuck on the brush tool and I can't switch to any other tool no matter what I've tried—restarting the computer, restarting Illustrator, resetting preferences, updating application, turning on/off caps lock, disabling the Wacom tablet, etc. Has anyone had any experience with this and how did you resolve it?  

[Monika Gause]

Which version and system is it?

Does it work when you completely uninstall the Wacom?

Does it already launch with the brush tool selected?

[lyrkalas]

I'm running 24.2.3 (64-bit)

OS: Windows
Version: 10.0
System Architecture: x64
Built-In Memory: 16158 MB

The LogiOptions plug-in is also running. I'm working remotely so I am basically running my work computer from home through Citrix. It does launch with the brush tool selected.

[Monika Gause]

So Illustrator is not installed on your home machine?

This is not covered by the license and Illustrator is not made for remote work.

[lyrkalas]

I do have Illustrator installed on my home machine. 

I was working the office last week and was having the same problem. I will be in the office tomorrow and know that this will continue to happen..

[Monika Gause · Accepted solution]

If this is happening while not working remotely then please have Customer Care take a look at it. They can log into your system to check things out.

https://helpx.adobe.com/contact.html