Stuck on new features screen window in Illustrator on Windows 10

New Here ,
Jul 12, 2021 Jul 12, 2021

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Hi! I have problem with using illustrator. Every time when I open program It doesn`t work. What can I do?Снимок.PNG

 

 

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Adobe Community Professional ,
Jul 12, 2021 Jul 12, 2021

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Let me move this to the Illustrator forum for you, which is the appropriate forum for your question.

The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs. Product questions should be posted in the associated product community.

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New Here ,
Jul 14, 2021 Jul 14, 2021

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Sorry
I didn`t know, thanks for advice

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Adobe Employee ,
Jul 12, 2021 Jul 12, 2021

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Hi there,

 

Sorry about the trouble. Could you please share some more details like:

  • Version of Illustrator
  • Are you stuck on this screen, as shown above in the screenshot? If yes, it seems the interface of Illustrator is scaling more than usual. It can be due to your PC "Scale and Layout" setting under Display Settings. To bypass this dialog box and enter the welcome screen of Illustrator, you need to click on the close icon pointed below in the image with a red arrow.

anshulsaini_0-1626121698726.png

 

Feel free to let us know if you still need assistance. We'd be happy to help.


Thanks & Regards,
Anshul Saini

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New Here ,
Jul 14, 2021 Jul 14, 2021

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I can`t bypass this dialog box. Straight after I open in programm happens this (screen).
Version 25.3.11.PNG

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Adobe Employee ,
Jul 20, 2021 Jul 20, 2021

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Hi there,

 

Sorry for the delayed response. I hope the issue is resolved by now. If not, I suggest you try the troubleshooting steps mentioned in this article (https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) and let us know how it goes.

 

Thanks & Regards,

Anshul Saini

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