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Stuck on "Illustrator is currently saving the document"

New Here ,
Jun 26, 2020

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I've had this happen a few times over the past days. Most documents save fine, but sometimes a document gets stuck when saving (with the message "Illustrator is currently saving the document ... and will close it once the save process is complete") and the only way I can close Illustrator is by ending the Windows process.

 

Any ideas? This is on 24.0.2 on Windows 7.

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Stuck on "Illustrator is currently saving the document"

New Here ,
Jun 26, 2020

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I've had this happen a few times over the past days. Most documents save fine, but sometimes a document gets stuck when saving (with the message "Illustrator is currently saving the document ... and will close it once the save process is complete") and the only way I can close Illustrator is by ending the Windows process.

 

Any ideas? This is on 24.0.2 on Windows 7.

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Jun 26, 2020 0
Adobe Community Professional ,
Jun 26, 2020

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Where do you save? Cloud documents? Local hard drive, synchronized folder ... ? On Win 7 Cloud documents are not supported. https://helpx.adobe.com/illustrator/system-requirements.html

What do you save? AI, PDF, ...

Which options?

Which preferences in File handling & clipboard?

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Jun 26, 2020 0
New Here ,
Jul 07, 2020

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I'm saving on my local hard drive, as an AI, with standard options.

 

I haven't changed any preference from the default, so they are:

 

[ON] ‘Automatically save recovery data every 2 minutes’

[ON 'Turn off data recovery for complex documents’

 

[ON] ‘Save in background’

[ON] ‘Export in background’

 

I have recently bought a new computer and am slowly transferring my workflow over to it, so hopefully this should improve some of the quirks and instabilities of Illustrator.

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Jul 07, 2020 0
Adobe Community Professional ,
Jul 07, 2020

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Can you try and turn off the background save?

 

Also:there is enough space on the disk for saving?

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Jul 07, 2020 0