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Stuck with 1 tool after a while. Can't select another neither by clicking in them or using shortcuts

New Here ,
Nov 04, 2020

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After some time using Illustrator, I got stucked with a random tool.  I can't change tools neither by using shortcuts or clicking their icons in the toolbar.

 

I can't identify a pattern or why and how this issue starts.

I just got stuck with a random tool. I can only solve it by restarting my computer.

 

Adobe Illustrator v25.0

Windows 10 x64

Dell G15 7588-A40

16GB RAM

NVidia GTX1060 (8GB)

Wacom Intuos Pro M (I'm pretty sure it's not a wacom issue since I still have this problem using a mouse instead of using a pen/tablet.)

My drivers are updated and so are all Adobe Creative Cloud apps I have installed in this PC.

 

Anyone had this issue? Help would be very appreciated since I'm on a short deadline.

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Stuck with 1 tool after a while. Can't select another neither by clicking in them or using shortcuts

New Here ,
Nov 04, 2020

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After some time using Illustrator, I got stucked with a random tool.  I can't change tools neither by using shortcuts or clicking their icons in the toolbar.

 

I can't identify a pattern or why and how this issue starts.

I just got stuck with a random tool. I can only solve it by restarting my computer.

 

Adobe Illustrator v25.0

Windows 10 x64

Dell G15 7588-A40

16GB RAM

NVidia GTX1060 (8GB)

Wacom Intuos Pro M (I'm pretty sure it's not a wacom issue since I still have this problem using a mouse instead of using a pen/tablet.)

My drivers are updated and so are all Adobe Creative Cloud apps I have installed in this PC.

 

Anyone had this issue? Help would be very appreciated since I'm on a short deadline.

TOPICS
Bug, Tools

Views

14

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 04, 2020 0
Adobe Employee ,
Nov 05, 2020

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Hi Marco,

 

Sorry to hear about your experience. Please try resetting preferences of the app and see if it helps.

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

If it does not help, try removing the Wacom drivers from your machine. Once done, try working on the app. Let us know if it makes any difference. Looking forward to your response.

 

Regards,

Ashutosh

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