Stuttering when running an Adobe program

[Joey2D]

I am having a weird issue where my computer is fine running anything else, but when I launch an Adobe program my computer begins to stutter a lot, and the screen flashes and flickers. Please help.

[Monika Gause]

Which system is it and which version?

Which hardware and graphics card?

Is there a graphic tablet connected?

[Joey2D]

Running Windows 10, Intel i7-9700k, RTX 2080ti, 16gb of DDR4 Ram, and a terabyte of storage. All of the drivers are up to date and I don't have a tablet connected. 

[Monika Gause · Accepted solution]

Does it work better when you disconnect from the internet?

Is the stuttering just on launch or does it continue after launching?

Which version of Illustrator and if the latest - did you reset the preferences when updating?

You could contact Customer Care and have them take a look into your system.

https://helpx.adobe.com/contact.html

[Ashutosh_Mishra · Accepted solution]

Hi there,

Sorry to hear about your experience. Please try suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) to improve the performance of the app.

Let us know how it goes.

Regards,

Ashutosh