Stuttering when running an Adobe program

New Here ,
Jan 11, 2021 Jan 11, 2021

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I am having a weird issue where my computer is fine running anything else, but when I launch an Adobe program my computer begins to stutter a lot, and the screen flashes and flickers. Please help.

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correct answers 2 Correct Answers

Adobe Community Professional , Jan 12, 2021 Jan 12, 2021
Does it work better when you disconnect from the internet? Is the stuttering just on launch or does it continue after launching? Which version of Illustrator and if the latest - did you reset the preferences when updating? You could contact Customer Care and have them take a look into your system. https://helpx.adobe.com/contact.html

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Adobe Employee , Feb 07, 2021 Feb 07, 2021
Hi there, Sorry to hear about your experience. Please try suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illustrator/td-p/11561981) to improve the performance of the app. Let us know how it goes. Regards, Ashutosh

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Adobe Community Professional ,
Jan 11, 2021 Jan 11, 2021

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Which system is it and which version?

Which hardware and graphics card?

Is there a graphic tablet connected?

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New Here ,
Jan 11, 2021 Jan 11, 2021

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Running Windows 10, Intel i7-9700k, RTX 2080ti, 16gb of DDR4 Ram, and a terabyte of storage. All of the drivers are up to date and I don't have a tablet connected. 

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Adobe Community Professional ,
Jan 12, 2021 Jan 12, 2021

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Does it work better when you disconnect from the internet?

Is the stuttering just on launch or does it continue after launching?

 

Which version of Illustrator and if the latest - did you reset the preferences when updating?

 

You could contact Customer Care and have them take a look into your system.

https://helpx.adobe.com/contact.html

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Adobe Employee ,
Feb 07, 2021 Feb 07, 2021

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Hi there,

 

Sorry to hear about your experience. Please try suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) to improve the performance of the app.

Let us know how it goes.

 

Regards,

Ashutosh

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