Subscription, Creative Cloud Plans, can't change or cancel plan

[#1]

Hello there,

I am a subscriber of Adobe Illustrator, however I am a student and would like to purchase the Creative Cloud Package instead. So is there a way you could cancel my single subscription to adobe illustrator so i can purchase the new package please.

Kind Regards 

Alex Brownhill

[#2 · Accepted solution]

See the following for information on changing of plans

https://helpx.adobe.com/manage-account/using/change-plan.html

If you need further help on this issue then contact support. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan