SUBSCRIPTION SCAM. Signed up without my knowledge.

[malcolmdm]

I recently signed up for the "Creative Cloud All Apps" annual subscription on the 3rd of December 2020. As I have access to all the apps I have no need for any other subscriptions. Without my knowledge, on the 11th of December, I was signed up for a £19.97 monthly direct debit for illustrator. I have since been charged twice and have been charged a cancelation fee of £100. I have never even used the software. If I am not fully reimbursed for the two payments and cancellation fee I will never support this compnay again. Please leave adivce below if you have expericend similar troubles with adobe. Thank you.

[Doug A Roberts]

Have you contacted support directly? The forum cannot help you with this.

[Manan Joshi · Accepted solution]

Hello @malcolmdm,
Sorry to hear that you are facing trouble. As @Doug A Roberts mentioned, you won't find the help you need at these forums. These are peer to peer forums, with no one here having access to your account information. You need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

[Test Screen Name]

If it doesn't show up in your account, it is likely that someone used your credit card details to buy this, and you need to contact the card issuer immediately.