Subscription

[alyonan54128671]

Hello,

I downloaded a trial version of Adobe Illustrator but did not work on it and completely forgot that I signed up for a product. Today I received a notification that I needed to pay for the product, but I didn't even work for them.

Can I cancel my subscription without prejudice? Thank!

[Manan Joshi · Accepted solution]

Hello,

There is no prejudice at all, first and foremost you need to read the terms of subscription, secondly the dues aren't contingent to the product use. Please have a look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan