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Switch Email address for the extension I purchased

New Here ,
May 04, 2020

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I purchased an extension (Specees) for Illustrator and used the wrong Email to buy it. I would like to switch it from (email removed) that I used to but the extension to (email removed)

Adobe account. Please help!

 

 

[ email addresses removed by moderator for security reasons ]

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Correct answer by pixxxel_schubser | Most Valuable Participant

Hi @felicia.martin,

this answer comes from another thread - but for a similar problem:

 

You will have to talk to customer support.

 

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

 

Click the following to contact Adobe customer support staff for help:
https://helpx.adobe.com/contact/support.html

 

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

 

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

 

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

 

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

 

You can also search for Adobe customer support using your favorite search engine. This will normally provide you with a regionally appropriate phone number that you can use.

 

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

 

Regardless, I forwarded your request.
Best regards

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Switch Email address for the extension I purchased

New Here ,
May 04, 2020

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I purchased an extension (Specees) for Illustrator and used the wrong Email to buy it. I would like to switch it from (email removed) that I used to but the extension to (email removed)

Adobe account. Please help!

 

 

[ email addresses removed by moderator for security reasons ]

Most Valuable Participant
Correct answer by pixxxel_schubser | Most Valuable Participant

Hi @felicia.martin,

this answer comes from another thread - but for a similar problem:

 

You will have to talk to customer support.

 

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

 

Click the following to contact Adobe customer support staff for help:
https://helpx.adobe.com/contact/support.html

 

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

 

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

 

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

 

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

 

You can also search for Adobe customer support using your favorite search engine. This will normally provide you with a regionally appropriate phone number that you can use.

 

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

 

Regardless, I forwarded your request.
Best regards

Topics

Third party plugins

Views

810

Likes

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
May 04, 2020

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Its (removed)   not .com

 

 

[ email addresses removed by moderator for security reasons ]

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Adobe Community Professional ,
May 05, 2020

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This looks like it's a question for whomever is in charge of this extension. They may have a website and an email that you can write to.

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Community Beginner ,
May 05, 2020

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Buenas yo tenía ese problema, un familiar me compro la suscripción en EEUU y fue un problema acomodarla a mi correo y una vendedora de adobe de América Latina me hizo el favor através de ella acomodarla porque ya había pedido un presupuesto con ella y mi familiar no supo hacer la compra

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Most Valuable Participant ,
May 06, 2020

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Hi @felicia.martin,

this answer comes from another thread - but for a similar problem:

 

You will have to talk to customer support.

 

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

 

Click the following to contact Adobe customer support staff for help:
https://helpx.adobe.com/contact/support.html

 

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

 

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

 

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

 

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

 

You can also search for Adobe customer support using your favorite search engine. This will normally provide you with a regionally appropriate phone number that you can use.

 

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

 

Regardless, I forwarded your request.
Best regards

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