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Switching Tab issue on macOS Catalina

New Here ,
Feb 18, 2020

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Hi there, I have recently updated my mac os System in Catilina, and since this time, when I launch a second or a third file in the same time, the soft make the same screen as the first one, the name is good, but on screen it's allways the first one that I got. Some body have allready see that? or is it a bug? Please let me know, thank for your help. JJt

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Switching Tab issue on macOS Catalina

New Here ,
Feb 18, 2020

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Hi there, I have recently updated my mac os System in Catilina, and since this time, when I launch a second or a third file in the same time, the soft make the same screen as the first one, the name is good, but on screen it's allways the first one that I got. Some body have allready see that? or is it a bug? Please let me know, thank for your help. JJt

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Adobe Employee ,
Feb 18, 2020

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Hi there,

 

Thanks for reaching out. Please share version of Illustrator.
Also, try turning off GPU Performance under Preferences > Performance and let us know if it helps.

 

Regards,

Ashutosh

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New Here ,
Feb 18, 2020

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Well, it seems to work but the soft run incredibly slow 😞

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Adobe Employee ,
Feb 22, 2020

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Hi there,

 

Thanks for sharing the details. We are currently investigating this issue. Please try these steps and share your observations:

  • Close Illustrator
  • Open System Preferences > Energy Saver
  • Uncheck "Automatic Graphics Switching"
  • Launch Illustrator and turn on GPU Performance

 

Regards,

Srishti

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New Here ,
Mar 06, 2020

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I can confirm that this worked for me. Had exactly the same issue on a new MacBook Pro 16", fresh install of everything and ran into this issue. Had seen other workarounds where going to window -> arrange -> Float all in windows at least allowed me to switch between the opened files.

Would be nice to re-enable the automatic graphics switching though.

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New Here ,
May 22, 2020

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Hi Srishti,

 

Is there any update on this? I do not have the "Automatic Graphics Switching" option on my Mac, so I must keep GPU Performance turned off. It's a big bummer--but better than losing work, which has happened as a result of this bug several times now 😞

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New Here ,
Jun 01, 2020

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I am having this exact same issue. I do not have the "Automatci Graphics Switching, as I am on a 2013 iMac, and my version of OS Catalina does not include that. This issue is extremly frustrating and has slowed my work load drastically. In addition to not switching between files, it won't even let me change the tabs on tools. Example: between align, pathfinder etc. Turning off GPU Performance does work, but then again, that is another issue that slows me down. Using animated zoom is a very useful tool for me. Please anyone with any other workarounds or updates on this issue, it would be very much appreciated. Thanks!

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