System Compatibility Issue with Intel 4600 in Illustrator 2021(v25.2)

Community Beginner ,
Feb 09, 2021

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Opened AI today and received the following error message:

Capture.JPG

 

Following the instructions provided via Illustrator support, I updated my Intel 4600 drivers to the latest version: 

Capture2.JPG

 

And yet the problem persists. I have attached the System Compatibility report to this post. 

Could anyone help me figure out how to work around this issue?

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New Here ,
Feb 09, 2021

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I'm getting the same problem that has only started today. I've followed the instructions from Adobe as well but the problem is still here. It would be great if anyone has any advice for us both.

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Adobe Employee ,
Feb 09, 2021

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Hi there,

 

Sorry to hear about this. We have introduced this feature with the latest release of Adobe Illustrator 2021(v25.2). Let me check the details about this report coming up again after the GPU update. I'll get back to you on this.

If you wish to stop seeing this compatibility report, you may turn this off by unchecking "Show system compatibility issues at startup" under Preferences > General.

I am also attaching a screenshot for your reference:

compatibility.jpg

 

Hope it helps.

 

 

 

Regards,
Ashutosh

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Helepiet AUTHOR
Community Beginner ,
Feb 09, 2021

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Hi! Thanks for your quick response. 

I think there is something wrong internally because I am getting an error message saying I do not have enough RAM to support the work I am trying to do in Illustrator.

 

One of the possible problems is the graphics card, so I am inclined to think that the issue with my graphics card is the cause of this. 

 

Perhaps this can help with your investigation.

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Explorer ,
Feb 09, 2021

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I'm getting this too, on my laptop. But with Nvidia GeForce GT540M

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New Here ,
Feb 09, 2021

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I downloaded NVIDIA Geforce GT620M and I'm still getting it. When I open my illustrator it's saying there is a problem with Inter(R) HD Graphics 4000 and NVIDIA Geforce GT620M.  Is it making your illustrator crash?

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Adobe Community Professional ,
Feb 09, 2021

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New Here ,
Feb 09, 2021

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Thanks for trying to help. I've read the tips and followed the advice about changing the settings on NVIDIA Control panel but it still it's not worked. 

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Helepiet AUTHOR
Community Beginner ,
Feb 09, 2021

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I tried the same, but it unfortunately did not solve the issue.

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Adobe Employee ,
Feb 11, 2021

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Hi All,

 

Many users have reported the similar concern. We'd request you to upvote & add your comment on this UserVoice post(https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/42662191-system...) to stay tuned for the updates.

 

Regards,

Ashutosh

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Explorer ,
Feb 11, 2021

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Please explain to me why? 
There are lots of replies here, but only 1 in that link. 
Just to make sense out of it.
Thank you 🙂

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Community Beginner ,
Feb 17, 2021

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Ha! So, not a fix at all. You just tell Illustrator to shut up about it.

Reminds me of my old Land Rover. Gearbox making a funny noise? Turn the radio up.

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DJC1962 LATEST
New Here ,
Feb 17, 2021

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Hi, I'm also wxperiencing issues with the 25.2 relase of illustrator on Windows 10. I also get the System Compatibility Issue with Intel Iris 45200 in Illustrator, however acording to the hardware specification published by Adobe, Intel Iris 5000 series is supported hardware, and I have the latest driver published on the intel website. The driver suggested in the System Compatibility Report window doesn't even exist!

I'm also experiencing instability with 5 crashes so far today

[2021-02-17_15-10-40][11624][Error] [general] Uncaught JS Exception:
[2021-02-17_15-10-40][8976][Error] [general] Uncaught JS Exception:
[2021-02-17_15-10-40][23396][Default] [console] i am called
[2021-02-17_15-10-40][23396][Error] [general] Uncaught JS Exception:

[2021-02-17_15-10-40][20136][Error] [general] Uncaught JS Exception:

-------------------------------------------------------------------------------------------

[2021-02-17_15-03-56][3396][Error] [general] Uncaught JS Exception:
[2021-02-17_15-03-56][9904][Error] [general] Uncaught JS Exception:
[2021-02-17_15-03-56][19028][Default] [console] i am called
[2021-02-17_15-03-56][23884][Error] [general] Uncaught JS Exception:
[2021-02-17_15-03-56][19028][Error] [general] Uncaught JS Exception:

---------------------------------------------------------------------------------------------

[2021-02-17_12-46-38][7964][Error] [general] Uncaught JS Exception:
[2021-02-17_12-46-38][17880][Error] [general] Uncaught JS Exception:
[2021-02-17_12-46-38][21300][Default] [console] i am called
[2021-02-17_12-46-38][24144][Error] [general] Uncaught JS Exception:
[2021-02-17_12-46-39][21300][Error] [general] Uncaught JS Exception:
And on it goes...

Always the same issue when working with text boxes...

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