System compatibility report: Unsupported video driver on Illustrator

Community Beginner ,
Feb 18, 2021

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Hello everyone! 

 

I have an Acer Aspire A515 laptop that I have been using Illustrator on for more than a year now. There were no issues all year long, until the recent week where I would get a pop-up during launch where the error message states that I have an unsupported video driver.

 

I tried to use the Intel driver and support assistant to check for any needed updates but there were none related to graphics. I am not a very techy person so I would greatly appreciate if anyone can shed some light on this issue. I can launch Photoshop just fine without this error popup. Does this means that I need a better graphics system (new laptop) to run Illustrator from now on? Thanks a lot in advance! Any help is appreciated. 

Unsupported video driver illustrator.PNG

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Monica Tan AUTHOR LATEST
Community Beginner ,
Feb 20, 2021

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I have attached my System Compability report below if it is useful for diagnositcs. Thanks!

____________________________________________________________________________

System Components:

Operating System Windows v.10.0.19041.1
----------------------------------------------------------------------------
No conflicts to report.

Video Intel(R) HD Graphics 620 v.22.20.16.4815
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1. The current version of your Intel display driver may cause performance and stability issues. It is strongly recommended that you update to driver version 100.8476 or later. Drivers are provided by Intel or your computer's manufacturer.
URL: https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html

Video NVIDIA GeForce 940MX v.23.21.13.8873
----------------------------------------------------------------------------
1. NVIDIA has identified a bug which causes random crashes in your Adobe application and has provided a fix in driver version 451.77. This driver update is strongly recommended.
URL: https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html

Audio Intel(R) Display Audio v.10.23.0.567
----------------------------------------------------------------------------
No conflicts to report.

Audio NVIDIA Virtual Audio Device (Wave Extensible) (WDM) v.3.70.2.0
----------------------------------------------------------------------------
No conflicts to report.

Audio Realtek High Definition Audio(SST) v.6.0.8907.1
----------------------------------------------------------------------------
No conflicts to report.

Audio Sound Drum Hands-Free AG Audio v.10.0.19041.1
----------------------------------------------------------------------------
No conflicts to report.

Audio Sound Drum Stereo v.10.0.19041.1
----------------------------------------------------------------------------
No conflicts to report.

Network Bluetooth Device (Personal Area Network) v.10.0.19041.1
----------------------------------------------------------------------------
No conflicts to report.

Network Microsoft Kernel Debug Network Adapter v.10.0.19041.1
----------------------------------------------------------------------------
No conflicts to report.

Network Microsoft Wi-Fi Direct Virtual Adapter v.10.0.19041.1
----------------------------------------------------------------------------
No conflicts to report.

Network Microsoft Wi-Fi Direct Virtual Adapter #2 v.10.0.19041.1
----------------------------------------------------------------------------
No conflicts to report.

Network Qualcomm Atheros QCA9377 Wireless Network Adapter v.12.0.0.722
----------------------------------------------------------------------------
No conflicts to report.

Network Realtek PCIe GBE Family Controller v.10.16.323.2017
----------------------------------------------------------------------------
No conflicts to report.

Network WAN Miniport (IKEv2) v.10.0.19041.1
----------------------------------------------------------------------------
No conflicts to report.

Network WAN Miniport (IP) v.10.0.19041.1
----------------------------------------------------------------------------
No conflicts to report.

Network WAN Miniport (IPv6) v.10.0.19041.1
----------------------------------------------------------------------------
No conflicts to report.

Network WAN Miniport (L2TP) v.10.0.19041.1
----------------------------------------------------------------------------
No conflicts to report.

Network WAN Miniport (Network Monitor) v.10.0.19041.1
----------------------------------------------------------------------------
No conflicts to report.

Network WAN Miniport (PPPOE) v.10.0.19041.1
----------------------------------------------------------------------------
No conflicts to report.

Network WAN Miniport (PPTP) v.10.0.19041.1
----------------------------------------------------------------------------
No conflicts to report.

Network WAN Miniport (SSTP) v.10.0.19041.1
----------------------------------------------------------------------------
No conflicts to report.


____________________________________________________________________________

Debug database settings:
assert.enabled: Current: true Default:

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