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Tabs not working properly, Ai performance issue

Community Beginner ,
Nov 21, 2018

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Even with version 23.0.1 we now have the issue of the Tabs not working correctly. If i have 5 tabs open with different artworks on each it somehow will not show the art per tab. it will show one artworktab across all tabs and it will also go blank. Only resolution is to shut it down completely and restart Illustrator.

Hi Arna,

Thanks for sharing the video. I would request if you can try Resetting Preferences for Illustrator:

If that does not work, please try removing preferences manually:

For MAC

  • Close all Adobe applications.
  • Go to locations
  • ~/Library/Caches
  • ~/Library/Application Support/Adobe
  • ~/Library/Preferences
  • Rename  Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 23 Settings folders.
  • Launch Illustrator from the Creative Cloud.

Important: Resetting preferences will remove all the custom settings and Illustrator will launch with default settings.

Regards,

Srishti

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Tabs not working properly, Ai performance issue

Community Beginner ,
Nov 21, 2018

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Even with version 23.0.1 we now have the issue of the Tabs not working correctly. If i have 5 tabs open with different artworks on each it somehow will not show the art per tab. it will show one artworktab across all tabs and it will also go blank. Only resolution is to shut it down completely and restart Illustrator.

Hi Arna,

Thanks for sharing the video. I would request if you can try Resetting Preferences for Illustrator:

If that does not work, please try removing preferences manually:

For MAC

  • Close all Adobe applications.
  • Go to locations
  • ~/Library/Caches
  • ~/Library/Application Support/Adobe
  • ~/Library/Preferences
  • Rename  Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 23 Settings folders.
  • Launch Illustrator from the Creative Cloud.

Important: Resetting preferences will remove all the custom settings and Illustrator will launch with default settings.

Regards,

Srishti

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Nov 21, 2018 0
Adobe Employee ,
Nov 21, 2018

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Hi Linda,

Sorry about this issue. Your issue is completely different from the last thread, hence I branched it to a new discussion. I would request if you can share a few more details like:

  • Operating system(Exact version of Windows/MAC)
  • Some screenshots or a small video of the issue.

Regards,

Srishti

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Nov 21, 2018 0
Community Beginner ,
Nov 22, 2018

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I am having the exact same issue. I have multiple tab that I am trying to switch between but it is not working. I need to restart Illustrator for it to work again.

I am on macOs Sierra.

See video in link below.

https://www.dropbox.com/s/hl53k2seb452fxs/illustrator-tabs.mp4?dl=0

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Nov 22, 2018 1
Adobe Employee ,
Nov 22, 2018

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Hi Arna,

Thanks for sharing the video. I would request if you can try Resetting Preferences for Illustrator:

If that does not work, please try removing preferences manually:

For MAC

  • Close all Adobe applications.
  • Go to locations
  • ~/Library/Caches
  • ~/Library/Application Support/Adobe
  • ~/Library/Preferences
  • Rename  Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 23 Settings folders.
  • Launch Illustrator from the Creative Cloud.

Important: Resetting preferences will remove all the custom settings and Illustrator will launch with default settings.

Regards,

Srishti

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Nov 22, 2018 0
Community Beginner ,
Nov 23, 2018

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Thank you Srishti. I have reset my presserences but will have to wait to see if it works because Illustrator is not like this all the time. It happens inbetween. I will let you know if it happens again.

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Nov 23, 2018 0
Adobe Employee ,
Nov 28, 2018

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Hi Arna,

I would like to know if the steps suggested above worked for you, or the issue still persists.

Kindly update the discussion if you need further assistance with it.

Thanks,

Srishti

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Nov 28, 2018 1
Community Beginner ,
Dec 05, 2018

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Hi Srishti.

It seems to have worked because it has not happened again since i removed the preferences.

Thank you so much for your help.

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Dec 05, 2018 0
Adobe Employee ,
Dec 13, 2018

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Hi Arna,

Thanks for confirming.

Thanks,

Srishti

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Dec 13, 2018 0
Nyartboy LATEST
New Here ,
Aug 28, 2020

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Im so glad I finally found this article. For some reason this exact issue is hard to explain and search for because of the terms needed. Its not a memory problem, its not a Tabs problem as in Textual Tabs. Its a window display issue. Anyway I reset my preferences and hoping it fixes it. I will return to report. Thank you!!!!!

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Aug 28, 2020 0