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Text Import error message

New Here ,
Aug 19, 2020

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My colleague created some artwork in Illustrator and Photoshop which was saved to the server at work and I have downloaded on to my mac to work on.

 

When I try to open the Illustrator file I get the attached error message.

 

Screen Shot 2020-08-19 at 16.32.38.png

 

We are using two different mac versions. My colleague is using version 10.15.5 and my version is 10.13.6 (not sure if that has anything to do with it). 

 

I am able to open all Illustrator and Photoshop files that I have created perfectly fine on my mac.

 

Can anyone help?

 

Thanks in advance.

 

 

Thanks. There actually was a problem on the server but all seems to be fine now. 

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Text Import error message

New Here ,
Aug 19, 2020

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My colleague created some artwork in Illustrator and Photoshop which was saved to the server at work and I have downloaded on to my mac to work on.

 

When I try to open the Illustrator file I get the attached error message.

 

Screen Shot 2020-08-19 at 16.32.38.png

 

We are using two different mac versions. My colleague is using version 10.15.5 and my version is 10.13.6 (not sure if that has anything to do with it). 

 

I am able to open all Illustrator and Photoshop files that I have created perfectly fine on my mac.

 

Can anyone help?

 

Thanks in advance.

 

 

Thanks. There actually was a problem on the server but all seems to be fine now. 

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Adobe Community Professional ,
Aug 19, 2020

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This dialog box usually points to a corrupt file.

Might have happened when the file was saved directly to the server.

There's a silght chance that it happens when you opened the file. Try and first download it, then open.

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New Here ,
Aug 19, 2020

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Thanks. There actually was a problem on the server but all seems to be fine now. 

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