Text import option error

New Here ,
Jul 11, 2020

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After saving an illustrator file, it has a "text import option" error message when I try to open the saved file. When I click "ok" it opens a blank document. Please help! 

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Adobe Employee ,
Jul 11, 2020

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Hi Damian,

 

Sorry to hear about this. Would you mind sharing the file with us? You may upload it on Creative Cloud(or any other service you prefer) and share the link with us here(or share on DM). We'll do our best to recover the document.

 

Regards,

Ashutosh

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Adobe Employee ,
Jul 24, 2020

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We have been waiting for your response to this query. Please update the discussion if the issue is resolved or if you have any further query. We'd be happy to help.

You may also email your file to file@adobe.com & we will take a look at the file. 

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